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50724
May 20th, 2015 06:00
SupportAssist Device Inventory not up to date
I recently configured SupportAssist and successfully connected it to OME. All active Dell devices were pulled into the SA device list. Several key devices are successfully being monitored and tickets opened when an issue occurs. So everything appears to be functioning.
Three days ago, I added a new discovery range in OME, and we have a server that is reporting RAID controller issues. I want to get this server setup in SA, but the newly discovered devices in OME are only partially populated in SA.
How can I force an updated and refresh the SA device list? Is there a maximum device list that I may have exceeded (currently at 99 devices in SA)? Does it matter if the iDRAC user in OME is not 'root'?
dave_lal
4 Operator
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39 Posts
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May 20th, 2015 23:00
Matt thank you for providing the log records.
The R710 systems are 11G servers and they were shipped with iDRAC6. SupportAssist only supports iDRAC7 and iDRAC8 on PowerEdge 12G and 13G servers respectively.
In order to manage the R710 systems, you will have to discover them using the OS IP and it is highly recommended that you install OMSA on these systems to leverage the enhanced level of diagnostics/reporting it supports.
Matt Miller
3 Posts
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May 20th, 2015 08:00
I think I may have found something. In the logs there are several entries that R710 (11g) iDRACs are not compatible with SupportAssist and were removed from the list.
Can someone point me in the right direction to a complete list of compatible systems and versions?
OME Version 2.0.1.2222
SA Version 2.0.1.55945
Matt Miller
3 Posts
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May 20th, 2015 12:00
Thank you Dave. Based on that matrix, the R710 should definitely be available in SupportAssist.
Here are a few lines from the logs:
015-05-20 00:00:03,752: T0xPHOMEScheduler_Worker-3 WebRequestInvoker ERROR Message=[WebException : BadRequest : Bad Request]
2015-05-20 00:00:03,752: T0xPHOMEScheduler_Worker-3 CollectAssetInventoryJob ERROR Message=[Some error occured while getting inventory for 4 : The remote server returned an error: (400) Bad Request.. Continuing with next inventory]
2015-05-20 00:00:08,002: T0xPHOMEScheduler_Worker-3 CollectAssetInventoryJob INFO Message=[Done collecting asset inventory from OME...]
2015-05-20 00:00:08,002: T0xPHOMEScheduler_Worker-3 CollectAssetInventoryJob INFO Message=[Start compressing asset inventory data...]
2015-05-20 00:00:08,862: T0xPHOMEScheduler_Worker-3 CollectAssetInventoryJob INFO Message=[Done compressing asset inventory data...]
2015-05-20 00:01:53,347: T0xPHOMEScheduler_Worker-4 GetInventoryJob INFO Message=[Getting inventory Job from OME Job invoked start]
2015-05-20 00:01:53,410: T0xPHOMEScheduler_Worker-4 GetInventoryJob INFO Message=[OME returned 116 assets]
2015-05-20 00:01:53,441: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:54,035: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:54,644: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:55,128: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:55,582: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:56,003: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:56,503: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:57,097: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:57,503: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:57,785: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:58,019: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:58,488: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:58,988: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:01:59,691: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Unsupported iDRAC version per regular expression: PowerEdge R710]
2015-05-20 00:02:00,191: T0xPHOMEScheduler_Worker-4 GetInventoryJob DEBUG Message=[Removing All CMC devices where Service Tag is Null or Empty]
2015-05-20 00:02:00,191: T0xPHOMEScheduler_Worker-4 GetInventoryJob INFO Message=[Filtered down to 87 Dell Integrated Support supportable assets.]
2015-05-20 00:02:01,191: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Error Getting RemoveIdracWithServer : Object reference not set to an instance of an object.]
2015-05-20 00:02:01,222: T0xPHOMEScheduler_Worker-4 GetInventoryJob.RemoveOldDeviceFromDB INFO Message=[Removing the device from DB having service tag 7262TR1]
2015-05-20 00:02:01,238: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Error removing device from DB: Object reference not set to an instance of an object.]
2015-05-20 00:02:01,238: T0xPHOMEScheduler_Worker-4 GetInventoryJob.RemoveOldDeviceFromDB INFO Message=[Removing the device from DB having service tag 72JZSR1]
2015-05-20 00:02:01,253: T0xPHOMEScheduler_Worker-4 GetInventoryJob ERROR Message=[Error removing device from DB: Object reference not set to an instance of an object.]
2015-05-20 00:02:01,253: T0xPHOMEScheduler_Worker-4 GetInventoryJob.RemoveOldDeviceFromDB INFO Message=[Removing the device from DB having service tag 72G4TR1]
2015-05
dave_lal
4 Operator
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39 Posts
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May 20th, 2015 12:00
Hello Matt,
You should be able to fine the related documentation at this link: http://www.dell.com/support/home/us/en/19/product-support/product/dell-suppasst-for-dell-opnmang-essentials-v2.0/manuals
In particular, look for this document which describes the supported models: Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Support Matrix