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579
July 22nd, 2022 03:00
SRS v3.52 to SCG 5.10 - No upgrade banner on homepage
Hello all,
I am planning to upgrade from SRS v3.52 to SCG 5.10. I am not seeing the link on the homepage for upgrade. Any alternate way?
No Events found!
DELL-Charles R
Moderator
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4.4K Posts
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July 22nd, 2022 08:00
Hello kable2509,
I may have to do more research for this.
Could you try these steps and let me know your results?
-Clear cache, test
-Restart appliance, test
-Try different browser, test
I see the Upgrade tab is missing also. Do you have anything in the Update tab?
DELL-Charles R
Moderator
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4.4K Posts
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July 22nd, 2022 08:00
Hello kable2509,
Thank you for the update. I'll do some research and update you.
kable2509
1 Rookie
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6 Posts
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July 22nd, 2022 08:00
Thank you, I tried the steps mentioned.
The page appears the same.
DELL-Charles R
Moderator
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4.4K Posts
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July 22nd, 2022 10:00
Hello kable2509,
It looks like it could be browser or network blocking access to see new versions.
You might review over Preparing your environment and Port requirements :
https://dell.to/3Bbng7t
Additional resources:
Secure Remote Services 3.52 Upgrade to Secure Connect Gateway Supplement Documentation
https://dell.to/3PDWqca
Article Number: 000079836. (You may to login to see this one)
(E)SRS: What IP addresses are used by the Dell EMC Secure Remote Services solution?
https://dell.to/3PSqm4x
Secure Remote Services Port Requirements
https://dell.to/3codWCK