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6 Posts

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July 22nd, 2022 03:00

SRS v3.52 to SCG 5.10 - No upgrade banner on homepage

Hello all,

I am planning to upgrade from SRS v3.52 to SCG 5.10. I am not seeing the link on the homepage for upgrade. Any alternate way?

esrsGW1.png

Moderator

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4.4K Posts

July 22nd, 2022 08:00

Hello kable2509,

 

I may have to do more research for this.

Could you try these steps and let me know your results?

-Clear cache, test

-Restart appliance, test

-Try different browser, test

 

I see the Upgrade tab is missing also. Do you have anything in the Update tab?

 

Moderator

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4.4K Posts

July 22nd, 2022 08:00

Hello kable2509,

 

Thank you for the update. I'll do some research and update you.

 

 

1 Rookie

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6 Posts

July 22nd, 2022 08:00

Thank you, I tried the steps mentioned.

The page appears the same.esrsGW11.png

Moderator

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4.4K Posts

July 22nd, 2022 10:00

Hello kable2509,

 

It looks like it could be browser or network blocking access to see new versions.

You might review over Preparing your environment and Port requirements :

    https://dell.to/3Bbng7t

 

Additional resources:

 

Secure Remote Services 3.52 Upgrade to Secure Connect Gateway Supplement Documentation

https://dell.to/3PDWqca

 

Article Number: 000079836.  (You may to login to see this one)

(E)SRS: What IP addresses are used by the Dell EMC Secure Remote Services solution?

https://dell.to/3PSqm4x

 

 Secure Remote Services Port Requirements

https://dell.to/3codWCK

 

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