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AaronGB

2 Posts

880

August 9th, 2019 02:00

Server not added using Enterprise adaptor

Hi, SupportAssist Enterprise adaptor has been configured to connect to OpenManage Enterprise, however only chassis and Compellent storage devices are added, no servers are not added to SupportAssist Enterprise although OpenManage Enterprise shows all devices correctly. Servers have been rebooted, adaptor has been recreated. Any help would be appreciated. Thanks

DELL-Stefan R

Moderator

 • 

790 Posts

August 9th, 2019 06:00

Hi Aaron,

could you please try to add one of those servers manually to SupportAssist Enterprise (SAE)?

Would be nice to see if this works and if not what the error will be.

Please let me also know the version of iDRAC firmware and SAE.

Thanks
Stefan

AaronGB

2 Posts

August 21st, 2019 05:00

Hi Stefan, I was able to add the device directly to SAE. The issue was solved by rebooting the OpenManage Enterprise appliance, after about 30 mins the devices started to slowly appear in SAE. This was a very odd issue that I have never seen before. Thanks

DELL-Stefan R

Moderator

 • 

790 Posts

August 22nd, 2019 06:00

Hi Aaron,

really strange but good to know that rebooting the appliance solved this issue.

Happy that it works now.

Cheers
Stefan

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