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February 27th, 2025 08:58

SCG upgrade failed from 5.20.0 to 5.26.00.20

Hi ,

I have tried to upgrade the SCG from GUI , but keep got failed by " Update failed. Something went wrong while updating this gateway to latest version 5.26.00.20. Please try again later."

and I have see the log and found out the following error :

2025-02-27 16:50:42,717 INFO com.emc.esrs.rest.filter.AuthenticationFilter [http-nio-6524-exec-9, , ] RequestMethod: GET
2025-02-27 16:50:42,723 INFO com.emc.esrs.rest.util.HTTPUtil [http-nio-6524-exec-9, , ] inside doAysnchPostIgnoreResponse_new
2025-02-27 16:50:42,726 INFO com.emc.esrs.rest.esrsupdate.service.ApplyPackageUpdateService [http-nio-6524-exec-9, , ] Inside isVEDevicekeyGenerated
2025-02-27 16:50:42,726 INFO com.emc.esrs.rest.esrsupdate.LoadConfiguration [http-nio-6524-exec-9, , ] End of properties loading
2025-02-27 16:50:42,726 INFO com.emc.esrs.rest.esrsupdate.service.ApplyPackageUpdateService [http-nio-6524-exec-9, , ] Device key is generated for this VE
2025-02-27 16:50:42,727 INFO com.emc.esrs.rest.esrsupdate.service.PostProcessService [http-nio-6524-exec-9, , ] No record found in DB matching this version
2025-02-27 16:50:42,727 ERROR com.emc.esrs.rest.esrsupdate.service.PostProcessService [http-nio-6524-exec-9, , ] Database select  for getPackageName failed due to:: 60
2025-02-27 16:50:42,727 ERROR com.emc.esrs.rest.esrsupdate.VEUpdateVerMonitorResource [http-nio-6524-exec-9, , ] Exception during SCG update or Install ESRSException
2025-02-27 16:50:42,728 ERROR com.emc.esrs.rest.esrsupdate.VEUpdateVerMonitorResource [http-nio-6524-exec-9, , ] In Internal parameter **************************

any idea?

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