SCG Update failed to 5.00.07.10

Hello,

we need to analyze the system, probably to clear MFT session. I suggest you to contact our technical support for SCG, they can do it by a remote session.

Thanks

Marco

Thanks for the apply, have created a SR for this.

Hi All,

There is a KB Article 000195104 that should resolve this issue. You may need to run it once before and once after the upgrade.

https://www.dell.com/support/kbdoc/en-us/000195104/secure-connect-gateway-update-failed-something-went-wrong-while-upgrading-this-gateway-to-latest-version-due-to-esrshttpdr-not-running-or-stale-mft-sessions?lang=en

Hope that helps

I need help.

i have deployed SCG 5.0.7.10 and one service has refused to start "inventory" this stops me from adding my devices to the portal.

i have tried to identify this service via Yast console to start it and keep it enabled but it didnt work.

is there a better way to get it done?

Hi dharmie,

When you log into SCG via the Web UI, in the bottom right corner there should be a 'Service Status' area with a 'number' Total of running services. It should be 29 and they should all be running. There is also be a stopped services number as well, if you hover over the number it should give you the name of the service that is having issues.

Have a read through the Secure_Connect_Gateway_5.00.00.xy_Virtual_Edition_Troubleshooting_Guide document - See Section 17, p29 - Secure Connect Gateway services stopped running.

If that doesn't work in getting the services running, you may need to raise a support case.

Chris.

I was able to get the update to work by logging on to the vm via ssh and then running zypper update.  It took a while, but appears to have worked.  Now, if I could get groups to work...