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May 13th, 2021 09:00
SAE reports OMSA not installed across all systems
We have installed SAE on most clients' Dell servers. Overnight on 11 May, all reported this:
Error code |
Error message |
Display Name |
Resolution steps |
SA-9040 |
Monitoring capability could not be verified because Dell EMC OpenManage Server Administrator (OMSA) is not installed on the device. |
- |
Perform the following:
|
When I look at SAE console on the server, it also says "OMSA Not Installed May 11, 2021 12:06:29 AM".
I know OMSA is installed, current, and working, so I'm guessing it's a software bug (SAE v2.0.70.93), or something wrong on the back end at Dell. But I don't see any sticky posts or other threads about it.
Known issue?
No Events found!
jvandervoort-crescent-systems.com
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June 18th, 2021 13:00
I was able to resolve this at one site by push-installing OMSA. SAE didn't actually do anything, but it was happy, so I am, too.
At another site, not only did it not work, but now SupportAssist is reporting nightly that OMSA is not installed.
I'm now at a 3rd site where SAE is reported as not installed; trying the push-install "fix" now. If it doesn't work, and if I have time, I will remove OMSA and reinstall it via SAE and see what happens.
Dell, what's up with this?
jvandervoort-crescent-systems.com
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June 24th, 2021 13:00
And I'm unsure how to interpret this...
Dell stopped supporting WS2012 with OMSA upgrades at v9.1, for some reason. This client has two WS2012 physical servers, with SAE on one of them, and both of them enrolled.
Ever since OMSA v9.2 was released, SAE has reported "Unable to Install OMSA" when it tries to upgrade OMSA. I've always taken it that SAE simply hadn't been updated to stop trying to install OMSA with any version higher than v9.1, but the MSI fails because it doesn't allow installs on WS2012.
At this point, however, SAE reports "OMSA not available".
Even if the workaround where pushing OMSA from SAE to the server COULD work against this server, it WON'T work because v9.5 is not supported on WS2012.
At this time, on most of the servers on which we have installed SAE, it's sitting there sucking up system resources and not actually doing anything. No responses from Dell...these can't be the only sites in the world having this problem.
Guess I'll try an SAE uninstall/reinstall and see if that fixes it.
jvandervoort-crescent-systems.com
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June 28th, 2021 08:00
Another consultant at the company I work for reports that this is, indeed, a known issue with the current SAE, v2.0.70.93. I guess no one from Dell frequents these forums anymore.
The workaround is SUPPOSED to be to remove OMSA on the server, then push it from SAE. On the site I'm at today, that worked on one server, did not work on the other. Also tried removing the server from SAE and re-adding it; no change.
In Post-Standard Support here, which does not include software support, so I'm SOL until Dell releases a version of SAE with this bug fixed.