Unsolved
3 Posts
1
2248
January 6th, 2020 06:00
sa-ent 4.0.5: requires a reboot every 8-12 days to clear DNS issue?
SupportAssist Enterprise 4.00.05.30
It seems every 8-12 days the system gets into a state where it does not pass the "Internet connection" network connection test. The details for the test show "Operation failed due to internal server error."
A reboot clears the error as all the tests then pass.
Connecting via ssh to a root shell shows DNS is fine at that level. The Application logs just indicate a failure below.Is there a way to get the specific details?
ERROR com.dell.supportassist.common.gateway.RESTGatewayApiImpl- 81 - Exception caught while connecting to Rest API:
com.dell.supportassist.common.eAPI.EAPIServiceException: NETWORK_CONNECTIVITY_TESTNo Events found!
Virtuatek
6 Posts
0
January 15th, 2020 03:00
Same here!
But i am not sure, if it's an DNS issue or a general problem of the appliance. I hope a patch will arrive soon.
xpkranger2
64 Posts
0
January 22nd, 2020 07:00
I'm getting the same error, but I'm curious as to what command you used to test from SSH?
vCas
3 Posts
0
January 26th, 2020 19:00
We appear to be experiencing the same issue. Appliance reporting issues with connectivity/smtp server config but after reboot are fine.
VU-Tiger
1 Message
0
January 27th, 2020 12:00
We also are seeing this issue. A reboot of the system does make it work again. Would love a patch for sure
rogers78
30 Posts
0
February 1st, 2020 13:00
I noticed the same issue today. Have not visited SAE for while and was surprised to see all tests failing after logging in today. A reboot solved the issue.
roman.sobota
2 Posts
0
February 3rd, 2020 22:00
I have same problem, probably software bug. VA can running without any issue about 14 days.
patsmith
19 Posts
0
December 10th, 2021 11:00
A knowledgebase article was created this for this: https://www.dell.com/support/kbdoc/en-us/000181583/supportassist-enterprise-4-x-intermittent-connectivity-to-global-access-and-managed-file-transfer-upload-servers
#IWork4Dell
JarodCs
1 Rookie
•
8 Posts
0
December 20th, 2021 07:00
We moved from the sa-ent 4.0.5 appliance to 2.0.70 install on a VM to correct this issue. At the time Dell support recommended it to us as we were not monitoring and storage gear with SAE.