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December 13th, 2019 06:00

How to start a service in Support Assist 4.05

I have deployed the Dell Support Assist Appliance but have noticed that the service esrshttpdftp has not started.

I have gone through the troubleshooting options in the Troubleshooting Support Assist Guide 4 about starting a service but it does not appear to work

Does anyone know how to start a service in 4.05 using a terminal session

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790 Posts

December 16th, 2019 05:00

Hi,

have you tried to start it via this command:

 

systemctl restart esrshttpdftp.service

 

in this special case you have to add .service at the end.

Otherwise check the application log as described in the Troubleshooting Guide starting on page 25.

Cheers
Stefan

 

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December 16th, 2019 19:00

hey

the syntax to start or stop a service is "systemctl stop/start " without the "<>".

for the below, you could try stopping the esrswatchdog service, starting the esrshttpdftp service, then starting the esrswatchdog service.

Login to your IP using putty and root credentials, then run the below three commands in order:

1) docker exec -it esrsde-app systemctl stop esrswatchdog

2) docker exec -it esrsde-app systemctl start esrshttpdftp

3) docker exec -it esrsde-app systemctl start esrswatchdog

let me know if that worked?

 

1 Message

January 27th, 2020 11:00

Thanks. I had the same issue after a reboot and running those 3 commands worked.

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March 13th, 2024 12:46

@Rygots​ do feel free to mark the answer as Accepted if it helped!

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