how do I stop getting these messages or what do i need to do

 

This is a monthly reminder to verify and update your auto dispatch preferences in SupportAssist Enterprise. 

You may have to update your auto dispatch preferences in the following scenarios:  

• An asset has been moved physically to another location or to another device group. 
• The parts dispatch contact details / address has changed 

The auto dispatch preferences that are configured for your device groups and other devices is as follows. 

GroupName	Number of Devices	Auto Dispatch Preferences	Dispatch Address Configured in SupportAssist Enterprise	Contacts	Email Address of the Integrated TechDirect Account
Other / ungrouped devices	1	Enabled	Julie Hill, 1647 Almonesson Rd, Deptford Township, NJ, USA, 08096	julie@colonytravel.com	NA

 

To view the devices within each group, open SupportAssist Enterprise and select the respective device group. 

When a part dispatch is necessary, an email is sent to the integrated TechDirect account email address, requesting to confirm / edit / cancel the dispatch. If you have not integrated a TechDirect account, the email is sent to the email address of the primary contact configured in Settings > Contact Information > Parts Dispatch. 

Configuring your parts dispatch preferences helps to expedite the auto dispatch process. Please note that expediting the auto dispatch process is dependent on your region and Dell EMC's dispatch policy. 

Thank you,