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June 13th, 2019 12:00
Failure in device's monitoring capability: SA-9025
I have been attempting to get an all-green 'Success' status for a PowerEdge T620 running Windows Server 2019. The server can be created as a device in SA Enterprise. Basic information such as OS version, service tag, model, ISM etc can be polled. When I attempt to remotely install OMSA and SNMP from SA Enterprise, I am told the process succeeds. When I click on the device, the details flyout pane puts a green checkbox on "Connectivity" and "Collection Capability", but "Monitoring Capability" is marked as a failure with SA-9025 as the error code.
SA-9025 gives me 3 suggestions:
- Verify credentials - Yes, these work. If credentials were invalid I would not have been able to add the device, install OMSA, etc.
- Verify IP address - Yes, this is correct.
- Verify that "Networking sharing" is not disabled - I don't know what this is. The Windows firewall has an exception for File and Printer sharing, and I enabled Network Discovery.
What can I do to troubleshoot this issue?
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DELL-Stefan R
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790 Posts
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June 14th, 2019 03:00
Hi,
have you enabled the SNMP in the Windows Firewall? There are two pre-created settings for incoming SNMP.
Go to:
Windows Firewall with Advanced Security
then
Inbound Rules
activate the SNMP rules there.
So you discovered the system by the hosts operating system, right?
Please tell me if it is possible to discover the servers iDRAC IP (out-of-band discovery).
Best regards
Stefan
Corellan
10 Posts
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June 14th, 2019 08:00
Thank you for the help.
SNMP ports are open in the firewall. One possible issue is that I previously defined my own community name for use with OpenManage Essentials. Both the "Traps" and "Security" tabs of the "SNMP Service" properties window have been customized, and those settings were left untouched when SupportAssist Enterprise remotely set up SNMP.
I have never done anything with iDRAC, but would be willing to do so. There is no out-of-band network for managing iDRAC currently. The two servers I am interested in monitoring have an iDRAC9 Express and iDRAC7 Express license respectively.
DELL-Stefan R
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790 Posts
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June 17th, 2019 02:00
Hey,
monitoring via the iDRAC is simple :)
The first thing that needs to be set up is the iDRAC IP address, you need to have physical access to the server in the case to configure it.
From this point on, you can access the iDRAC remotely via it's IP address and the given credentials.
Default values for iDRAC 7 and 8 are user: root and password: calvin.
Followed by the setup of the SNMP in the iDRAC: https://www.dell.com/support/article/how10481
Try it, I recommend out-of-band monitoring all the time :)
Cheers
Stefan