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12 Posts

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July 26th, 2024 13:40

Error in Health Check sended with Restapi

Hi Team, By running the heath chech we see these errors :

Alert delivery details

Status

Alerts that failed to send to Dell

NOT HEALTHY
Fix any connectivity issue and retry the script

2

Please what does it means exactly,  gateway seems to be fine.  How can we resolve that and  and have "Healthy" status for this Alert delivery details ?

Many thanks for your help.

Regards,

Didier

Moderator

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4.4K Posts

July 26th, 2024 18:09

Hello,

 

Have you retried the health check in case where was an issue the first time?

 

What version SCG are you on?

 

What device has the error?

1 Rookie

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12 Posts

July 29th, 2024 06:31

Hello, Yes we have that errors each time we execute script Health-Check.

Last one version

Version:

5.24.00.14

Unfortunately we don't know on what device the problem is.

Regards, Didier

Moderator

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2.8K Posts

July 29th, 2024 08:18

Hi, I can recommend restart services and Docker on SCG. However always be mindful when rebooting services or Docker containers. Inappropriate steps could result in system instability. It’s crucial to maintain suitable backups and adhere to suggested protocols. 

I'm leaving two links below to give you an idea, but I recommend that you do this under the supervision of a technician. So I would contact phone support for remote connection. 

https://dell.to/3WG3cEr

 

https://dell.to/4dlzJFr

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