Unsolved
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4 Posts
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260
June 13th, 2024 08:59
Download failure message during secure connect gateway update from user interface
Is there any resolution/workaround available for below?
"Incorrect download failure message during secure connect gateway update from user interface
Description
When you are updating secure connect gateway from the About page on the user interface, an incorrect download failure message is displayed even though the download is successful. The incorrect message is displayed when Install now is clicked immediately after the secure connect gateway bundle has been downloaded.
Workaround
None
Version affected
5.22 and later
Tracking number
13776"
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bomtrady
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20 Posts
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June 13th, 2024 10:51
I haven't personally seen this error before.. Have you been able to retry? Basically, logout, log back in, navigate to the About page, click on Check for Updates and then Download update. Hope that helps!
There have been instances where the download sometimes have to be done more than once.
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ingcarl
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4 Posts
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June 14th, 2024 08:41
@bomtrady Statements above is taken from the release notes for 5.24. Yes, I several times logged out/in and also done a number of reboots. No success whatsoever.
ingcarl
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4 Posts
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June 17th, 2024 14:57
Suddenly today the download worked and installation completed successfully.