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March 25th, 2020 20:00
Device moved from Managed to Staging.
Out of the blue, one of our devices just moved from Manged to Staging.
Number Reason Remediation
| 1 | SupportAssist Enterprise is unable to add the device because the device credentials are incorrect. | Perform the following and retry the operation: 1. Enter the correct device credentials. 2. Ensure that the user account has administrative privileges. 3. If the problem persists, contact your SupportAssist Enterprise administrator for assistance. |
The device was 'managed' for quite a while with no issue. but about two weeks ago, we got the above error.
On the device itself:
Enter the correct device credentials.
Ensure that the user account has administrative privileges.
If the problem persists, contact your network administrator for assistance.SupportAssist Enterprise is unable to add the device redacted because the device credentials are incorrect.
Error Code : SA-0030
The device was added manually with a Credential Profile with an iDRAC credential.
I verified the username/password works when logging in to the iDRAC manually.
I've tried re-applying the credential profile to the device. didn't help.
I've tried resetting iDRAC from the Maintenance > Diagnostics page. didn't help.
There was no change in network config/ip address of the device.
I'm using Dell SAE 4.00.05.30
Any ideas/advice?
Thanks!