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October 1st, 2019 03:00
Dell EMC Support Assist Enterprise service does not start
Hi, I'm having a problem with Dell EMC Support Assist Enterprise service. The service is stopping 10 seconds after i start it. No errors in event viewer. DB service is Running.
C:\Program Files\Dell\SupportAssist\logs\application.log below
01 Oct 2019 07:47:07,111 [main] INFO com.dell.supportassist.core.process.management.CollectionProcessManager- 235 - Number of collections per process: 100
01 Oct 2019 07:47:07,116 [main] INFO com.dell.supportassist.core.process.management.CollectionProcessManager- 146 - Number of Collections per process is - 100
01 Oct 2019 07:47:13,583 [main] WARN org.springframework.beans.factory.parsing.FailFastProblemReporter- 81 - Configuration problem: Overriding globally registered AuthenticationManager
Offending resource: URL [jar:file:/C:/Program%20Files/Dell/SupportAssist/lib/SupportAssistCore-2.3.30.RELEASE.jar!/spring-security.xml]
01 Oct 2019 07:47:14,600 [main] INFO com.dell.supportassist.core.config.PropertySourcesConfig- 63 - Loading PROD Profile.!
01 Oct 2019 07:47:14,600 [main] INFO com.dell.supportassist.core.config.PropertySourcesConfig- 68 - SupportAssist home env variable is configured as :C:\Program Files\Dell\SupportAssist\
01 Oct 2019 07:47:15,343 [main] INFO com.dell.supportassist.common.helper.ExportHelper- 54 - reports directory found in SupportAssist installation directory:C:\Program Files\Dell\SupportAssist\\reports
01 Oct 2019 07:47:16,454 [main] ERROR com.dell.supportassist.core.appdb.config.ApplicationDataBaseConfig- 114 - error in initializing db DB creation failedError on execution of command: sql.SELECT * FROM AppSettings WHERE key = 'isDBInitialized'
DB name="saeappdb"
DB name="saeappdb"
01 Oct 2019 07:47:16,456 [main] WARN org.springframework.web.context.support.AnnotationConfigWebApplicationContext- 557 - Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'supportMatrixDatabaseConfig': Unsatisfied dependency expressed through field 'configAutoUpdatePreferencesDAO'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'ConfigAutoUpdatePreferencesDAO': Unsatisfied dependency expressed through field 'dbf'; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type 'org.ops4j.orient.spring.tx.OrientObjectDatabaseFactory' available: expected at least 1 bean which qualifies as autowire candidate. Dependency annotations: {@org.springframework.beans.factory.annotation.Autowired(required=true), @Org.springframework.beans.factory.annotation.Qualifier(value=appdbf)}
01 Oct 2019 07:47:16,460 [main] ERROR org.springframework.web.context.ContextLoader- 312 - Context initialization failed
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'supportMatrixDatabaseConfig': Unsatisfied dependency expressed through field 'configAutoUpdatePreferencesDAO'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'ConfigAutoUpdatePreferencesDAO': Unsatisfied dependency expressed through field 'dbf'; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type 'org.ops4j.orient.spring.tx.OrientObjectDatabaseFactory' available: expected at least 1 bean which qualifies as autowire candidate. Dependency annotations: {@org.springframework.beans.factory.annotation.Autowired(required=true), @Org.springframework.beans.factory.annotation.Qualifier(value=appdbf)}
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:596) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.InjectionMetadata.inject(InjectionMetadata.java:90) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.postProcessProperties(AutowiredAnnotationBeanPostProcessor.java:374) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1411) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:592) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:515) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:320) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:318) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:843) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:877) ~[spring-context-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:549) ~[spring-context-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:400) ~[spring-web-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:291) [spring-web-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:103) [spring-web-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.eclipse.jetty.server.handler.ContextHandler.callContextInitialized(ContextHandler.java:957) [jetty-server-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.servlet.ServletContextHandler.callContextInitialized(ServletContextHandler.java:553) [jetty-servlet-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.server.handler.ContextHandler.startContext(ContextHandler.java:922) [jetty-server-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.servlet.ServletContextHandler.startContext(ServletContextHandler.java:365) [jetty-servlet-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.server.handler.ContextHandler.doStart(ContextHandler.java:852) [jetty-server-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.servlet.ServletContextHandler.doStart(ServletContextHandler.java:278) [jetty-servlet-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68) [jetty-util-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:167) [jetty-util-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:119) [jetty-util-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:113) [jetty-server-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68) [jetty-util-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.util.component.ContainerLifeCycle.start(ContainerLifeCycle.java:167) [jetty-util-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.server.Server.start(Server.java:418) [jetty-server-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.util.component.ContainerLifeCycle.doStart(ContainerLifeCycle.java:110) [jetty-util-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.server.handler.AbstractHandler.doStart(AbstractHandler.java:113) [jetty-server-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.server.Server.doStart(Server.java:382) [jetty-server-9.4.18.v20190429.jar:9.4.18.v20190429]
at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:68) [jetty-util-9.4.18.v20190429.jar:9.4.18.v20190429]
at com.dell.supportassist.primsae.core.server.PrimarySupportAssistServer.startServer(PrimarySupportAssistServer.java:151) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.primsae.core.server.PrimarySupportAssistServer.startApp(PrimarySupportAssistServer.java:134) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.startSupportAssistServer(SupportAssistMain.java:153) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.startSupportAssistMain(SupportAssistMain.java:78) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.supportAssistMain(SupportAssistMain.java:51) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.main(SupportAssistMain.java:28) [SupportAssistCore-2.3.30.RELEASE.jar:?]
Caused by: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'ConfigAutoUpdatePreferencesDAO': Unsatisfied dependency expressed through field 'dbf'; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type 'org.ops4j.orient.spring.tx.OrientObjectDatabaseFactory' available: expected at least 1 bean which qualifies as autowire candidate. Dependency annotations: {@org.springframework.beans.factory.annotation.Autowired(required=true), @Org.springframework.beans.factory.annotation.Qualifier(value=appdbf)}
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:596) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.InjectionMetadata.inject(InjectionMetadata.java:90) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.postProcessProperties(AutowiredAnnotationBeanPostProcessor.java:374) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1411) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:592) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:515) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:320) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:318) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:277) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1248) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1168) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:593) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
... 38 more
Caused by: org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type 'org.ops4j.orient.spring.tx.OrientObjectDatabaseFactory' available: expected at least 1 bean which qualifies as autowire candidate. Dependency annotations: {@org.springframework.beans.factory.annotation.Autowired(required=true), @Org.springframework.beans.factory.annotation.Qualifier(value=appdbf)}
at org.springframework.beans.factory.support.DefaultListableBeanFactory.raiseNoMatchingBeanFound(DefaultListableBeanFactory.java:1655) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1253) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1168) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:593) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.InjectionMetadata.inject(InjectionMetadata.java:90) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor.postProcessProperties(AutowiredAnnotationBeanPostProcessor.java:374) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.populateBean(AbstractAutowireCapableBeanFactory.java:1411) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:592) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:515) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:320) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:318) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.config.DependencyDescriptor.resolveCandidate(DependencyDescriptor.java:277) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.doResolveDependency(DefaultListableBeanFactory.java:1248) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.support.DefaultListableBeanFactory.resolveDependency(DefaultListableBeanFactory.java:1168) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
at org.springframework.beans.factory.annotation.AutowiredAnnotationBeanPostProcessor$AutowiredFieldElement.inject(AutowiredAnnotationBeanPostProcessor.java:593) ~[spring-beans-5.1.7.RELEASE.jar:5.1.7.RELEASE]
... 38 more
01 Oct 2019 07:47:16,466 [main] ERROR com.dell.supportassist.core.SupportAssistMain- 155 - Error occured while starting SupportAssist application:Error occured while starting the server
com.dell.supportassist.core.exception.SupportAssistCoreException: Error occured while starting the server
at com.dell.supportassist.primsae.core.server.PrimarySupportAssistServer.startApp(PrimarySupportAssistServer.java:146) ~[SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.startSupportAssistServer(SupportAssistMain.java:153) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.startSupportAssistMain(SupportAssistMain.java:78) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.supportAssistMain(SupportAssistMain.java:51) [SupportAssistCore-2.3.30.RELEASE.jar:?]
at com.dell.supportassist.core.SupportAssistMain.main(SupportAssistMain.java:28) [SupportAssistCore-2.3.30.RELEASE.jar:?]
Caused by: org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'supportMatrixDatabaseConfig': Unsatisfied dependency expressed through field 'configAutoUpdatePreferencesDAO'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'ConfigAutoUpdatePreferencesDAO': Unsatisfied dependency expressed through field 'dbf'; nested exception is org.springframework.beans.factory.NoSuchBeanDefinitionException: No qualifying bean of type 'org.ops4j.orient.spring.tx.OrientObjectDatabaseFactory' available: expected at least 1 bean which qualifies as autowire candidate. Dependency annotations: {@org.springframework.beans.factory.annotation.Autowired(required=true), @Org.springframework.beans.factory.annotation.Qualifier(value=appdbf)}
DELL-Stefan R
Moderator
•
790 Posts
0
October 2nd, 2019 01:00
Hi Andre,
could you please change the logger to debug and attach the log file to your post. There should be an option below the text box to attach a file.
Instructions on collecting debug logs:
Go to
Make a copy of log4j2.xml as backup, so you preserve the original, such as log4j2_info_mode.xml
Edit the original file by searching for line
Change the value info in this line to debug (see the specific entries below)
Restart the Dell EMC SupportAssist Enterprise service in services.msc console
This section needs to have INFO changed to DEBUG:
Should look like this:
Attention: Please change back when done debugging!
Application Logs
Log Location: C:\Program Files\Dell\SupportAssist\logs
Error File: application
Thanks
Stefan