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September 15th, 2018 12:00

Clean Files Optimization Feature and Chrome Browser Cache

I have the strong impression that Support Assist Clean Files optimizer deletes browser temporary files externally in the OS to Chrome, and that the browser thus does not know the cache has been cleared, leading to issues. Unless you immediately after the optimization go into Chrome and use the 'More Tools' -> 'Clear Browsing Data' -> 'Cached Images and Files' to clear this cache completely in Chrome, every web page you look at will (on first use) experience a "Flash of Unstyled Content' etc problem which will have to be resolved by refreshing the page - because Chrome thinks the cache is still there. 

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November 25th, 2018 01:00

i can confirm this. After optimizing pretty much all website visits in Chrome need a hard (CTRL-F5) refresh to load correctly

February 9th, 2019 17:00

Very annoying. SupportAssist is just creating problems by trying to save a few MB disk space.

Is the a bug report on this so that it can be fixed?

5 Practitioner

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146 Posts

February 11th, 2019 08:00

I did have one customer who reported this issue. The fix will be released in v3.2, expected around mid to end of March 2019 “The said behavior is due to the way chrome now handles its cached files for reuse in a browsing session, which is why the user is seeing this only on chrome. We will have this behavior tackled in the upcoming release. For now, please suggest the end user to not let the scan run when the chrome browser is open/in use or active. (he/she could close all browser sessions, before optimization kicks in)”

1 Message

May 23rd, 2021 00:00

I am using SupportAssist version 3.9 with Microsoft Edge Chromium and the above described issue persists. It seems that all I can do bar having to hit F5 in Edge is to run SA manually, omitting the Clean Files routine. Something of a pain.

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