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2 Posts
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1835
April 27th, 2021 08:00
cannot uninstall SupportAssist without the msi
The MSI for a previous working version has been deleted and replaced with an MSI with the newer (I presume the newest version. The newer version did not complete install, just said there was a problem, so reboot and try again..
So at this time I have an old version that does nothing and an MSI for a newer version where the original should be and won't allow the older version to be uninstalled, which means the newest version won't install either.
Many seem to have this problem, but cannot find any solutions yet.
Is it possible to get an msi for SupportAssistx64-3.4.0.200.msi or is there a way to uninstall without an MSI?
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swansojb
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2 Posts
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May 4th, 2021 10:00
Have found a process to uninstall old version.
Used the Microsoft
"Fix problems that block programs from being installed or removed"
At "Fix problems that block programs from being installed or removed (microsoft.com)"
Then installed latest version of Dell SupportAssist.
G P Ashe
6 Posts
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June 25th, 2021 08:00
There is a Powershell script distributed with the deployment package - have you tried that to remove SA?
It is called SupportAssistUninstall_Cleanup.ps1
therealscarhomie
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4 Posts
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May 15th, 2024 13:57
Way I deleted the slopware:
1. Go to C:\Program Files\Dell
2. Attempt to delete the SupportAssist file (and SARemediation if you want, both are broken bloatware that break your computer for no benefit.)
3. When it says its "open in another program" do the following -
- Open resource monitor (Windows +R to open Run then type Resmon.exe)
- Open the CPU tab in the monitor
- Expand "associated handles"
- Search for "supportassist"
- End every process that has it open with the name
4. Quickly shift-delete the files before it reopens (Might take a couple tries.).No more broken bloatware! (Hopefully, just a heads up but the actual .msi file is impossible to find online, its easier just to remove it manually.)