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borba1

1 Rookie

 • 

49 Posts

1079

November 30th, 2011 03:00

Cannot find repository after new box number

Hi there,

Have you tried to change RPA's box number?

I have a CLR environment with 5x boxes and 1x repository in each Site. I need to change box 2 and 5 in both Sites.

I have reinstalled 2x pairs of RPA's (invert the ID's 2 and 5) and after that, at CRR Site (only in CRR Site) the RPA's 2 and 5 were not be able to

find the repository volume, after get remote settings and applied.

Do you have an idea?

Thanks in advance

Daniel 

SureshThirumala

60 Posts

December 5th, 2011 05:00

Hello,

Thank you for contacting EMC.

Could you please let me know these below details to help you and understand the issue?

  1. Recoverpoint version?
  2. Storage vendor, model and Firmware?
  3. Are you trying to replace RPA number 2 and 5 from each site with new boxes or re-installing the code?
  4. Have you used deployment manager in case of replacement?
  5. Did you get a chance to download Recoverpoint Procedure Generator from power link?

Regards

Suresh Thirumalaisamy

Suresh Thirumalaisamy

Technical Support Engineer

Worldwide Technical Support - IMG RecoverPoint

Office Hours: Sun-Thur, 20:00 to 05:00 hrs EST

Phone : (US Tollfree)1-800-782-4362 || Extn 7633381

Email : Suresh_Thirumalaisamy@emc.com

Please let us know what you think of the level of service provided by sending an email to my manager,

Vashisht, Mohit @ (Mohit.Vashisht@emc.com)

borba1

1 Rookie

 • 

49 Posts

December 5th, 2011 09:00

Hi Suresh,

It’s working now.

I’ve reinstalled RPA’s 2 and 5 but in Site 2, they didn’t recognize repository volume.

Then I tried using DM, replacement, and it worked!

Regards,

Daniel

SureshThirumala

60 Posts

December 8th, 2011 02:00

Perfect.. Enjoy :-)

Regards

Suresh Thirumalaisamy

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