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June 7th, 2017 14:00

Where to find RP4VM deployer associated log files?

Can someone shed light on where to find RP4VM deployer associated log files?

I am running into a couple of different issues setting up vRPA clusters at primary and DR sites respectively when configuring the RPA cluster with the Deployer:

1) Cannot deploy ESX splitter (primary site)

2) Cannot apply RPA settings (DR site)

There seems to be plenty of information in the documentation about where to look for log info when one has a configured running system and it has a problem - but very little information on where to find information if there are issues during the initial configuration.

(and if it is out there, I've spent at least 4 hours today trying to find it with no luck so far)

Also, from what I've read, it looks like one gathers copious log file info from both the RP4VM components and the VMware environment all at once, and then sifts through that info to find the relevant logs - is there an easier way during the installation phase to just check a particular log file without having to pull "everything"?

All comments/feedback appreciated - thanks.

2 Intern

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1.1K Posts

June 8th, 2017 00:00

You will need to engage Support to extract the logs from one of the vRPAs. This issue is addressed in the up and coming 5.1 release where logs can be collected from Deployer.

Regards,

Rich

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