Unsolved
This post is more than 5 years old
1 Rookie
•
53 Posts
0
2676
December 11th, 2015 12:00
Trace Route command in RPA?
I am trying to troubleshoot a connectivity problem between sites. The WAN interfaces can ping their gateways in their own site, but cannot ping the RPA WAN interfaces in the remote site. My routing looks good, so I'd like to run a trace route from the appliance to see where the hangup is.
Problem is, I don't see an option anywhere to run traceroute. If I had the root password I could get in from boxmgmt, but I don't. Any ideas?
No Events found!
Idan
675 Posts
0
December 14th, 2015 11:00
Hi there,
traceroute was removed from the boxmgmt internal commands several years ago due to security reasons.
I would recommend that you leverage the network connectivity tests, ping, telnet, arp, arping and most importantly netstat to troubleshoot this one.
I've seen many instances where static routes were in affect, causing very similar outcome to what you're seeing. You might want to exclude other issues such as: VLAN membership, closed firewall ports, etc.
Regards,
Idan Kentor
RecoverPoint Corporate Systems Engineering
Email: idan.kentor@emc.com
Twitter: @IdanKentor