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2347
July 23rd, 2015 11:00
RP4VM 4.3 Cluster Connection error
Hello,
I'm attempting to setup RP4VM to test the product. I have installed the splitter on two hosts in two separate data centers, and installed 2 small vRPA's in each data center as well. I've done the following steps:
- Confirmed that IP’s are correct on the WAN and LAN interfaces
- Added a route for the WAN interfaces so they can communicate with eachother
- Used the ping –I eth0 command on all 4 of the RPA’s and pinged all of the WAN interaces, and gateways with successful responses.
- From the GUI I attempted to connect the clusters, I keep getting ”Internal Error, please contact Customer Support”
- So I attempted from the CLI, I got to the point where I could accept the certificate, but then I get the following error: “Internal error. Error: An error occurred in communication to the new cluster. If cluster connectivity is over IP, check the IP connectivity over WAN. If cluster connectivity is over Fibre Channel, check the zoning. If the problem still persists, contact EMC Customer Support for assistance.”
- I rebooted all 4 of the RPA’s, and attempted to join the clusters again. I couldn’t add the DC2 cluster to the DC1 cluster, but it allowed me to start the process from DC2 and add DC1, but I got the following error “Internal error. Remote cluster did not provide a certificate”
Does anyone have any suggestions of what to try next?
Thanks,
Aaron
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fadliz
153 Posts
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July 23rd, 2015 14:00
Aaron,
Please run finish_maintenance_mode from admin cli on both clusters, also check that the security level match (from boxmgmt: accessible, authenticated or auth & encrypted), and rerun the DM wizard.
Sent from my iPhone
aseier
3 Posts
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July 24th, 2015 11:00
I did as you suggested Fadliz, I ran the finish_maintenance_mode on both clusters, and then attempted to add connect the clusters with both the GUI and the CLI. I've tried all there of the security levels, and I still get the "
Internal error. Remote cluster did not provide a certificate" error.
I even removed the vRPAs at both data centers, and started over, hoping it was a setting that wasn't correct during the deployment of the OVA file. And i'm still getting the same error.
Any other suggestions?
Aaron
fadliz
153 Posts
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July 24th, 2015 12:00
Assuming all routes are correct and that you were able to ping -I eth0 to remote sites, have you checked all ports are open between the 2 sites? Check the Security Guide, esp port 8082. If that all checks out ok and still having issues, we might have to regenerate encryption keys which requires SE user, but this is unlikely since you re-installed.
Zahid Fadli
EMC2
Twitter: @zDataGuy
From: aseier
Reply-To: "jive-633413242-ot9-2-j8ne@emc-ecn.hosted.jivesoftware.com "
Date: Friday, July 24, 2015 at 2:40 PM
To: Zahid Fadli
Subject: Re: - RP4VM 4.3 Cluster Connection error
ECN
RP4VM 4.3 Cluster Connection error
reply from aseier in RecoverPoint - View the full discussion
aseier
3 Posts
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July 24th, 2015 13:00
Hey Zahid,
I was able to ping from all 4 RPA's to the remote WAN interfaces, using the ping -I eth0 command. I confirmed with our networking group there aren't any firewalls between the devices.
Can you point me to where the Security Guide for RP4VM's 4.3 is? It wasn't in the zip file that I downloaded, and I haven't been able to google it, or find it on the support site.
How do we obtain the SE user credentials?
Thanks,
Aaron