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6 Posts
0
1288
January 19th, 2012 07:00
RP manager no longer starts
Hello,
RecoverPoint manager no longer starts.
How do I know the cause? log?
any idea? Thanks
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This post is more than 5 years old
6 Posts
0
1288
January 19th, 2012 07:00
Hello,
RecoverPoint manager no longer starts.
How do I know the cause? log?
any idea? Thanks
Top
DA
117 Posts
0
January 20th, 2012 08:00
I am sorry, I was not specific in my previous post.
1. When you use Java (not ssh), can you connect to the 2nd site or you are having the same problem?
2. What is your Java version?
3. Have you tried uninstalling the Java application (not the Java itself)?
4. Have you tried clearing Java cache?
5. Is the problem specific to one workstation?
If the above recommendations are not resolving your issue, please open a Service Request for further assistance.
Thanks,
Dmitry
DA
117 Posts
0
January 19th, 2012 07:00
Are you referring to RecoverPoint Management GUI?
I would ssh into the management IP to check network and confirm your cluster is operational.
If you're getting a Java error, you can uninstall the RP GUI in Control Panel and/or clear Java cache.
If you have two sites, you can also log in to the 2nd site as a workaround.
Hope it helps.
Dmitry
DA
117 Posts
0
January 19th, 2012 08:00
Can you connect to the 2nd site? Has it ever worked? What changed, if anything? RP upgrade? Java upgrade?
It could also be a wrong Java version. Which one do you use?
On your Windows workstation, in Control Panel, you should have a Java icon. I have Windows 7, so it's under Programs, Java, "General", "Temporary Internet Files", "Settings...", "Delete Files...". I would try to uninstall the application (not Java) first, but in both scenarios, you're trying to force the Java application to download again.
Dmitry
fahassan
6 Posts
0
January 19th, 2012 08:00
Thanks. I'm referring to RecoverPoint Management GUI
I can use ssh on the two sites. with "get_system_status" command. All thing is OK. Is there any command to clear Java cache ?
fahassan
6 Posts
0
January 20th, 2012 06:00
I Think, it's not a java problem. On the same site, I can reach a storage array and switches Brocade.
DA
117 Posts
0
January 20th, 2012 07:00
Sometimes Java has issues with some applications, but not others. Could you connect to the 2nd site from the same workstation?
fahassan
6 Posts
0
January 20th, 2012 08:00
and I reboot my Workstation without success
fahassan
6 Posts
0
January 20th, 2012 08:00
With putty, I can access to the two RPA.
fahassan
6 Posts
0
January 23rd, 2012 01:00
a colleague had installed java version 7 (7 update 2 (build 1.7.0_02-b13) that causes problems for RP (3.3.SP2(m.53)). We went back to version 6 (6 update 30 (build 1.6.0_30-b12) and everything works.
Thank you very much.
Hassan