This post is more than 5 years old
34 Posts
0
1385
July 30th, 2009 12:00
RP 3.2 Hardware Management GUI corrupted admin password
Hi,
I was using the RecoverPointHardwareManagement 3.2 GUI to reconfigure RPA for site1 and site2. After the sites are reconfigured, the admin/admin access to site1 and site 2 maangement IP was denied. I have two RPAs in a cluster. I was able to login admin/admin on the second RPA (box management IP) on each site, reset the password, detach the first RPA from the cluster and now I can use admin/admin to access the second RPA and the site management IP but not to the first RPA.
Has anyone run into this problem? and how to fix the admin/admin access to the first RPA?
Your help is appreciated.
Ren
I was using the RecoverPointHardwareManagement 3.2 GUI to reconfigure RPA for site1 and site2. After the sites are reconfigured, the admin/admin access to site1 and site 2 maangement IP was denied. I have two RPAs in a cluster. I was able to login admin/admin on the second RPA (box management IP) on each site, reset the password, detach the first RPA from the cluster and now I can use admin/admin to access the second RPA and the site management IP but not to the first RPA.
Has anyone run into this problem? and how to fix the admin/admin access to the first RPA?
Your help is appreciated.
Ren
No Events found!
shanavaz1
7 Posts
0
October 5th, 2009 01:00
login to RP in cli mode using security-admin and then unlock the user using command "unlock_user".If you want to set password use "set_user" and change the admin password
Benoit_Gonsolin
2 Posts
0
August 19th, 2010 03:00
Hello,
I'm facing to a similar problem on RP 3.3, but the admin on primary locks after few seconds even I unlock with unlock_user.
Benoit_Gonsolin
2 Posts
0
August 19th, 2010 23:00
Every time I issue the unlock_user with security-admin :
- the lock comes-back few seconds after automatically
or
- Every access to admin/admin ssh or GUI return the error "wrong
user name or password" and lock is set in the first attempt
This occurs only on prod side.
Thanks for your help.
Benoît
N’imprimez ce mail que si nécessaire
Le 19/08/2010 16:56, Pratik_Prakash a écrit :
>
>
>
>
>
schaats
40 Posts
0
August 23rd, 2010 21:00
Hi,
I'd faced with very similar problem before, RP 3.2 SP3, SANTap, CDP only configuration.
This problem was happened on not only GUI but SSH connection.
I also tried with security-admin account as well as all other attempts but all failed.
After all, there was no choice for me except re-installation of RP.
Oh, Min-Seok