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May 3rd, 2017 08:00

Redeployment and cannot connect due to credentials

I found this thread: RecoverPoint Deployment Manager fails to connect to VNX

I too have this problem except this is a redeploy due to neglect, we reinstalled RP to latest version 5.0 SP1.  Prod side is fine, DR is throwing this error. I do see RP in Unisphere on VNX so I'm wondering if there is residual from the previous deployment.

RPAs can ping SPA/SPB

SPA can ping RPAs

UN/PW confirmed correct

x.x.x is same where referenced in logs.

DR site is refereneced baker

ERROR - Failed to set the given VNX/CLARiiON credentials.

logs excerpt:

017-05-03 09:49:41,692 [ModalContext] (SetCXCredentialsCommand.java:107) DEBUG - Running SetCXCredentialsCommand for rpas: [RPA [ip=x.x.x.48, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=null, alternativeISCredentails=Credentials [user=boxmgmt, password=*****], number=1, siteName=DR-vnx-rpa, version=null, boxWWNs=null, rpaState=null, generation=UNKNOWN], RPA [ip=x.x.x.47, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=null, alternativeISCredentails=Credentials [user=boxmgmt, password=*****], number=0, siteName=baker-vnx-rpa, version=null, boxWWNs=null, rpaState=null, generation=UNKNOWN]]

2017-05-03 09:49:41,692 [pool-1-thread-27] (BaseDMCommand.java:196) DEBUG - Command:SetCxCredentialsForSpecificRPACommand Started

2017-05-03 09:49:41,693 [pool-1-thread-28] (BaseDMCommand.java:196) DEBUG - Command:SetCxCredentialsForSpecificRPACommand Started

2017-05-03 09:49:42,214 [pool-1-thread-28] (ImplProxyFactory.java:38) DEBUG - IS-Client connection to RPA[ x.x.x.47] already exists. returning from pool [size=2].

2017-05-03 09:49:42,214 [pool-1-thread-27] (ImplProxyFactory.java:38) DEBUG - IS-Client connection to RPA[ x..x.x.48] already exists. returning from pool [size=2].

2017-05-03 09:49:42,214 [pool-1-thread-28] (ImplProxyFactory.java:39) DEBUG - IS-Client ObjectPool, Hit rate:67

2017-05-03 09:49:42,215 [pool-1-thread-27] (ImplProxyFactory.java:39) DEBUG - IS-Client ObjectPool, Hit rate:68

2017-05-03 09:49:42,265 [pool-1-thread-27] (BaseInstallationServerAdapter.java:303) DEBUG - Getting transaction result with timeout in secs: 1200

2017-05-03 09:49:42,266 [pool-1-thread-28] (BaseInstallationServerAdapter.java:303) DEBUG - Getting transaction result with timeout in secs: 1200

2017-05-03 09:49:44,315 [pool-1-thread-27] (BaseInstallationServerAdapter.java:313) DEBUG - transaction: 71 ended, calling get method for result

2017-05-03 09:49:44,332 [pool-1-thread-27] (BaseInstallationServerAdapter.java:412) ERROR - Transaction failed. transactionId=71, timeoutInSeconds=1200, errorMSG=No IP connection to the VNX/CLARiiON storage system.: An internal error has occurred. Please contact Customer Support., errorType=OPERATION_FAILED_NO_MESSAGE, value=null

2017-05-03 09:49:44,332 [pool-1-thread-27] (BaseDMCommand.java:150) ERROR - SetCxCredentialsForSpecificRPACommand FAILED

com.emc.dm.exception.InstallationCommExceptionWithUserMSG: No IP connection to the VNX/CLARiiON storage system.: An internal error has occurred. Please contact Customer Support.

    at com.emc.dm.clients.BaseInstallationServerAdapter.getResultFromTransaction(BaseInstallationServerAdapter.java:413)

    at com.emc.dm.clients.BaseInstallationServerAdapter.getTransactionResult(BaseInstallationServerAdapter.java:356)

    at com.emc.dm.clients.BaseInstallationServerAdapter.getTransactionResult(BaseInstallationServerAdapter.java:285)

    at com.emc.dm.clients.InstallationServerClientImpl.setClariionCredentials(InstallationServerClientImpl.java:733)

    at com.emc.dm.commands.concrete.SetCxCredentialsForSpecificRPACommand.inner(SetCxCredentialsForSpecificRPACommand.java:34)

    at com.emc.dm.commands.infra.BaseDMCommand.execute(BaseDMCommand.java:39)

    at com.emc.dm.commands.infra.BaseDMCommand.call(BaseDMCommand.java:159)

    at com.emc.dm.commands.infra.BaseDMCommand.call(BaseDMCommand.java:32)

    at java.util.concurrent.FutureTask.run(Unknown Source)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

2017-05-03 09:49:44,332 [pool-1-thread-27] (ReturnValue.java:51) ERROR - Failed to set the given VNX/CLARiiON credentials.

2017-05-03 09:49:44,332 [pool-1-thread-27] (BaseDMCommand.java:235) DEBUG - Command SetCxCredentialsForSpecificRPACommand FINISHED with returnValue=[ReturnValue [_isSuccess=false, _message=Failed to set the given VNX/CLARiiON credentials., _data=null, _throwable=com.emc.dm.exception.InstallationCommExceptionWithUserMSG: No IP connection to the VNX/CLARiiON storage system.: An internal error has occurred. Please contact Customer Support., _failureReason=UNKNOWN]]

2017-05-03 09:49:44,332 [pool-1-thread-27] (BaseDMCommand.java:205) DEBUG - Command:SetCxCredentialsForSpecificRPACommand Finished

2 Intern

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1.1K Posts

May 3rd, 2017 12:00

Try rebooting the SPs and then retry the deployment.

Regards,

Rich

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