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3555
March 31st, 2015 11:00
RecoverPoint for VM-installer wizard error
Hello,
I've downloaded and been working on installing the RecoverPoint for VMs try before you buy install. I've got my 2 vRPA's set up, but when I go to run the deployment manager tool it always fails at step 11.2 (datastores).
My capacity is 1.35TB with 1.25TB free, type=VMFS. I just sits there for a couple minutes when I click 'next' and then comes up with an error at the bottom that says "internal error, please contact customer support"
Did anyone else run across this and determine what the issue was?
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Idan
675 Posts
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March 31st, 2015 13:00
Hi,
Can you make sure that the selected datastore can be accessed by both vRPAs ?
Regards,
Idan
forshr
2 Intern
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1.1K Posts
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March 31st, 2015 14:00
Hi Shane,
Can you post the DM.log file.
Thanks,
Rich
shane1973
22 Posts
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March 31st, 2015 14:00
This may be a stupid reply, but I'm on my way out of the office and I assumed that the fact they are resident on the datastore would indicate they can access it. It is a single host/single datastore environment.
Idan
675 Posts
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April 1st, 2015 00:00
Shane,
If the vRPAs reside on it then they can certainly access it, thanks for clarifying that out.
As Rich pointed out, we will need the DM.log in order to further investigate. please also include the oldlogs directory.
Thanks,
Idan
shane1973
22 Posts
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April 1st, 2015 08:00
What is the best way to obtain that particular file? Where is it located?
shane1973
22 Posts
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April 1st, 2015 09:00
From a putty session I've tried choosing option 3 diagnostics, and then option 4. But it never sends anything. I can see it connecting to Filezilla server but nothing comes through.
forshr
2 Intern
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1.1K Posts
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April 1st, 2015 09:00
You'll find the dm.log file in the DM install directory under the logs sub-directory.
shane1973
22 Posts
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April 1st, 2015 11:00
I found this blog How to deploy RecoverPoint for Virtual Machines 4.2? Part 2: vRPA Cluster | Settlersoman and he seems to have had the same issue. I'm going to blow this whole thing up and start from scratch I guess.
shane1973
22 Posts
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April 1st, 2015 11:00
How do you bypass the RecoverPoint menu to actually access the file system? I've also found online that 'admin' is supposed to be a user with the password of 'admin' but that has never worked for me in any fashion. I always use boxmgmt for logins and access
forshr
2 Intern
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1.1K Posts
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April 1st, 2015 11:00
Putting the dm.log requirement aside for the moment (which is in the directory that exists when you unzipped the DM.zip file), did you use admin/admin at step 6? Also, are you using the Try & Buy version?
shane1973
22 Posts
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April 1st, 2015 12:00
Yes, my download directory includes a document called "RecoverPoint for VMs 4.2 Try Before you Buy Readme
shane1973
22 Posts
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April 1st, 2015 12:00
I tried it with both boxmgmt/boxmgmt and admin/admin
Sorry for not realizing that the file was on my local machine. I had it stuck in my head that it existed on each vRPA.
1 Attachment
oldlogs.7z
shane1973
22 Posts
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April 1st, 2015 13:00
I think I may have caught something in my storage configuration. I'm trying something now and will report back.
forshr
2 Intern
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1.1K Posts
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April 1st, 2015 13:00
From the logs it looks like the flow failed to create the repository volume.
shane1973
22 Posts
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April 1st, 2015 13:00
yes, when I run diagnostics it will never show storage. The installation guide is not real clear on the storage setup regarding the iscsi connections on the host. I'm trying to bring this up with minimal equipment. I've not attached the host iSCSI adapter to an iSCSI target of 40GB on a Windows Server 2k8 box located on the same host. I didn't have an active path before on the iSCSI adapter that I created. I'll reboot the vRPA and see what happens. I originally thought that during the deployment manager setup since it saw the 1.2 TB datastore that it was going to configure storage for itself on there.