RecoverPoint for vm add esxi cluster error

Hello all

We have two cluster of RecoverPoint

I have a problem when I want to add the ESXi Cluster to the RecoverPoint console in the System tab.

This message has appeared in the Event tab :

"" Communication error detected between an ESX splitter(s) and Name of RecoverPoint Cluster. Even though there are no protected VMs running on this ESX(s), it is recommended to fix this issue in case the protected VMs migrate to this ESX(s). If the problem persists, contact Customer Support. ESX splitter(s): ESXi Name ""

"" Uncontrollable splitter detected(Splitter(s): ESXi Name    eventid 12078  ""