Recover point for VM plugin issue

Gil, what version are you installing? The RPVM plugin is for vSphere Web client. From what I saw in the screenshot, you are using the vCenter thick client? Make sure you review the Install Guide posted on the ECN.

Thx

Sent from my iPhone

Hi Gil,

Can you verify that the vRPA iSCSI vNICs (eth2/3, last two network card in the VM settings) are on iSCSI-1 and 2 and on vSwitch5 ?

Also, can you make sure you can ping vmk1 and vmk2 from the vRPAs ? - this can be accomplished by SSH to the vRPAs with user/password boxmgmt and navigating to [3] Diagnostics -> [5] Run internal command.

Regards,

Idan

I'm using vSphere web client ( vCenter 5.5), i posted the vsphere client screenshot to show that my vCenter did somehow got some information about RP4VM. anyhow, after a few more reboot i now see the plugin in vCenter.

BUT i can't see my cluster, on both vCenters.

i tried to:

1. log in and out.

2. restart vSphere web client service again

3.reboot vRPAs

but it does seems to work.

when is look at my software SCSI controller i see the it is compliant but not used. can this be the issue?

i have only one host in this cluster, i'm using stranded vSwitch with no VMkerenl ports and on physical NIC.

the VMkernel ports IPs are pingable from my computer.

* i'm using a flat network with no vlans

how can i fix that? can it be the reason i can't see my cluster in the plugin? if not what could be the reason?

thank a lot!

thanks for the quick response.

after i've posted the question i went back to my environment and now i see the cluster, not sure how.

i can see my cluster in the administration tab and I've added a datastore to the site.

but i don't think my environment is OK.

i'm trying to follow the Administration Guide PDF in order to protect a VM,

is says to choose to automatically create a new VM copy at target cluster but it's grayed out.

in the next step i get this error:

could it be related to the problems I've encountered before, or maybe its something else?

and just to make sure:

my VMkernel ports are responding to ping form the vRPAs.

the vRPA's vNIC are connected to my network using a VM network port group which is not on the same vSwitch that is using the same subnet ( it's a lab, everything is on the same network, connected to the same physical switch)

assigning a VMkernel port group to a vNIC is not possible.

Hi Gil,

Your network config looks OK.

As for the first issue you're seeing, normally not being able to automatically create the VM at target suggests that the VM to be protected has unsupported VDMK types such as independent or shared. Can you make sure that in your case you don't have such VMDK types ?

As for the second issue, it might be an issue in splitter to RPA communication but let's focus on the first issue for now.

Regards,

Idan Kentor

idan.kentor@emc.com

Hi Gil,

From the admin CLI (available via SSH), run the command "get_vcenter_server_credentials" and make sure the RPAs can reach that vCenter.

Thanks,

Idan

i've connected to the cluster IP via SSH

in get system status i get this error:

ERROR: Cluster SiteB has a connectivity problem with managed array VC_

reason: No connectivity with registered storage.

details:

I've restarted my web client service and now i can't see my cluster in the recover point cluster.

i think that something is working with the connection between the cluster and vCenter.

where can i find the connection information ? what could be the problem ?

i ran this command and it seems to be OK.

the vCenter information is correct ( name, IP , User name etc.)

i also ran the following command :

get_splitter_states

and i get this result :

Cluster:

  SiteB:

    Splitters: None

am i suppose to get something different? do i need to manually add the splitters?

Hi Gil,

There's no need to manually add the splitters. This looks like vRPA -> vCenter communication issues.

I'll continue to work on this offline and keep the forum updated for everyone's benefit.

Regards,

Idan

I am having the same issue.  Have you found any solutions?  I am trying to set this up using  a XtermeIO array.I can communicate with Vcenter, but not the Vcenter storage.

-chatch

Chatch - Is this related to the vCenter Linked mode inquiry? If so, that would explain as that mode is not currently supported.

Thx

Yes, this one was mainly due to connectivity issues b/w the splitter and the vRPAs.

Please contact me offline and share the SR#, I would like to see if I can somehow assist with that one.

Cheers,

Idan

idan.kentor@emc.com

Has anyone been able to solve this?  Emc support is still scratching their heads over the ticket i created.

thanks