Conflicting java version between RPA SE 3.5 SP2 and DM 2.1

Hi Ivan,

There is a fix for this. You can either contact EMC Support or I can upload the required file and instructions to an ftp link for you to download.

Regards,

Rich

Hello Forshr,

I did opened up an SR 71624770 with EMC support, being a P3 i am still waiting for someone to contact.

It would be really wonderful if you may kindly share the solution via ftp so that I can request support to close the SR.

Uploading to:

https://ftp.emc.com/action/login?domain=ftp.emc.com&username=HcSwN9k8c&password=GBG2gB22B2

Should be there in 20mins with instruction doc. Let me know how you get on.

Regards,

Rich

Thank you Rich,

I shall update further.

Regards,

Ivan Skinner

HCL - Novelis| Storage

Email:- ivansk@hcl.com

Hello Rich,

I downloaded the package and followed the instruction, changed the IP in the notepad to the floating IP and when I run RP DIONE GUI it ask for id and password.

When I am entering the admin credentials it is not accepting it and throwing me with below error message.

05/27 14:34:51 - Worker-0 - LoginDialog.doLogin(): got ConnectionInfo

Any suggestions here?

If you need details regarding the environment do let me know, will share that with you.

Regards,

Ivan Skinner

HCL - Novelis| Storage

Can you clear the java cache and retry and/or try another web browser.

Yes, go for it Ivan as you only need access to one side of the system to facilitate the process.

Hello Rich,

I tried clearing the java cache but still it is not working, I have tried pulling the GUI on chrome, it gives me a pop up to upgrade the Java version.

Do you have any other suggestions for me.

Rich, as DM is able to run with the current java version on one of the jump server where I cannot access the GUI of RPA 3.5 SP2. Do you think that I should be able to perform the RPA upgrade to 4.0 without any fail from the same jump server as ultimately I have to upgrade the RPA code from 3.5 to 4.0 as per the plan.

I tried running the DM and was able to reach to the point where it ask for code upgrade file via local machine so I have a positive feeling that I should be able to perform the upgrade without need of accessing GUI.

What is your view on this?

I really appreciate your support so far, it was very knowledgeable and very supportive throughout.

Regards,

Ivan Skinner

Thank you rich,

I will update you tomorrow post RPA upgrade.

Cheers!!!

Regards,

Ivan Skinner

Hello Rich,

RPA was successfully upgraded to version 4.0, I did faced issue during the upgrade as it was giving me some error related to insufficient Journal for the CG which was in disabled state and was not required in future.

To fix that I removed that CG and afterward it moved swiftly.

Thank you very much for your professional support and knowledge.

Regards,

Ivan Skinner

From: Ivan Skinner

Sent: Thursday, May 28, 2015 5:34 PM

To: 'jive-1198539103-4a6o-2-j0m3@emc-ecn.hosted.jivesoftware.com'

Subject: RE: - Conflicting java version between RPA SE 3.5 SP2 and DM 2.1

Thank you rich,

I will update you tomorrow post RPA upgrade.

Cheers!!!

Regards,

Ivan Skinner

Hi Ivan,

Sounds like you hit the 10GB component LUN size requirement limit for the journal. Sorry the java fix didn't work but glad you were able to work around it.

Enjoy your weekend.

Regards,

Rich Forshaw

Consultant Corporate Systems Engineer - RecoverPoint & VPLEX (EMEA)

Data Protection and Availability Solutions
EMC Europe Limited