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14 Posts
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2198
February 23rd, 2016 07:00
4.0.2.2 to 4.4.1 Customer upgrade question
Hello.
When trying to upgrade a 4.0.2.2 cluster to 4.4 using the DM, the GUI stops and asserts that it only works for SE installations. It is an SE installation. There seems to be no way to proceed. What do I do now?
Originally these clusters were 3.5. Several years ago RCM in Cairo performed a WebEx with me to upgrade them to 4.0.
Looking for clues. Thank you.
Jim
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JimP4
14 Posts
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February 23rd, 2016 07:00
Thanks for the tip about 4.1.2.3, Idan. More work though!
I'm using the DM.exe downloaded as part of the 4.4.1 upgrade package. I'm not looking at it at this minute, but I recall choosing Customer Upgrade, no login information is needed, provide the IP address of the cluster, provide the boxmgmt and admin passwords. The DM finds the appliances perfectly. But then it won't proceed, stating that it's for SE clusters only. It is definitely an SE cluster.
Idan
675 Posts
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February 23rd, 2016 07:00
Hi Jim,
First, note that you need to go through RP 4.1.2.3 (current target code for upgrades) before going to 4.4.x..
Second, are you performing this upgrade as part of the customer upgrade wizard ?
Regards,
Idan Kentor
RecoverPoint Corporate Systems Engineering
Idan
675 Posts
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February 23rd, 2016 12:00
Hi Jim,
It's possible that the cluster wasn't installed as SE installation type but has a SE license.
I would recommend opening a SR to confirm if that's the case for the error you're seeing in DM.
Regards,
Idan
Idan
675 Posts
0
February 23rd, 2016 12:00
That can be rectified (if it's indeed the issue in your case) by running DM conversion wizard to SE or running a regular upgrade.
Please contact me offline to discuss the SR. I want to see where it currently stands.
Thanks,
Idan Kentor
idan.kentor@emc.com
JimP4
14 Posts
0
February 23rd, 2016 12:00
Hmmm. I don't understand the distinction you're making, but OK. In theory how would that be rectified so the upgrade can move forward?
I have had an SR open for over a week but it hasn't been picked up.
Thank you.
Regards,
Jim
jgebhart1
14 Posts
0
March 21st, 2016 14:00
I'm having this same problem. Is there a way I can verify that the problem is that RecoverPoint wasn't installed as SE to begin with so that if support doesn't identify that right away I can push them in that direction? I've opened a SR already, but only minutes ago, so haven't heard anything back yet.
Idan
675 Posts
0
March 21st, 2016 14:00
Hi there,
So, going through support is the right call here as we need to investigate what's going on in your specific case. I suggest to work with them to see if this is indeed the issue, there is a tweak one can look at but it might be more confusing than helpful since it can be changed manually as part of previous troubleshooting efforts or other work arounds.
Regards,
Idan