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J

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2 Posts

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August 26th, 2024 06:58

Unexpected Server Downtime - Looking for Help

Hello Dell Community,

I hope you're doing well. I'm dealing with a puzzling problem with my Dell server that's leading to unexpected downtime. Even after trying various troubleshooting methods, I haven't been able to figure out what's causing the issue. I'm reaching out to the community, hoping someone with Dell server expertise can offer some valuable advice or suggestions.

Details of the Problem:

  • Server Model: Dell PowerEdge R730
  • Operating System: Windows Server
  • Problem: The server faces irregular and unexplained downtime.
  • Symptoms: During these downtimes, the server becomes unresponsive, and all connected services are temporarily inaccessible.
  • Duration: The downtime varies, lasting from a few minutes to an hour, and occurs at unpredictable times.

Troubleshooting Steps Taken:

  • Checked event logs for any error messages or warnings.
  • Reviewed hardware logs for any potential component issues.
  • Conducted thorough malware and antivirus scans to rule out software-related problems.
  • Verified network connectivity and ruled out any network infrastructure issues.
  • Monitored system resource usage to spot any patterns before the downtime.

Despite these efforts, the issue continues, and I'm unsure what's causing these intermittent server outages.

If anyone in the community has faced a similar problem or has expertise in diagnosing server issues, I would greatly appreciate any advice or recommendations. Additionally, if there are specific logs or diagnostic tools that could help in this situation for my website ***spam link removed*** please let me know.

Thank you in advance for your time and help.

3 Apprentice

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1K Posts

August 27th, 2024 15:36

Can you elaborate on "the server becomes unresponsive"? Does this mean the gui stops responding, no keyboard or mouse response? Can you ping server or ping out from server OS? does it happen between 8-5 or after hours?

Rey
#Iwork4Dell

1 Rookie

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2 Posts

August 28th, 2024 16:26

Hello Dell Community,

I appreciate your assistance with the issue I’m facing on my Dell PowerEdge R730 server. To further diagnose the problem, I need some clarification regarding the symptoms of the server becoming unresponsive.

The graphical user interface (GUI) stops responding completely?
Can the server still be pinged from another machine on the network?
Have you observed if the server downtime is more frequent during specific times of the day, such as between 8 AM and 5 PM, or does it occur randomly, including after hours?

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