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November 12th, 2024 19:40
The license binding ID does not match the device unique identifier.
Hi there,
One of my company's R740 servers had motherboard failure and we replaced the motherboard. The server has then recovered but it complains that the "The license binding ID does not match the device unique identifier." Unfortunately, we couldn't locate the backup of iDRAC license and the administrator who staged this server initially is also no longer with the company. The Dell account transferred to me has no vision of the server in the Dell Locker. So, I can't download it from there too.
Can anyone from Dell help me please?
Regards
Bernard
No Events found!
DELL-Joey C
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3.9K Posts
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November 13th, 2024 04:52
Hi,
Yes, Joerg is correct. The bound license is tied with the service tag. You will need to configure the replaced mainboard to use the server's service by using the Easy Restore. Usually this is automated detected when there is a replacement mainboard being installed. The service tag entry will appear in System Setup F2 if the Easy Restore fails. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
After the service tag is being updated, I would be able to generate a new license file for you to install in iDRAC.
PS: If there is no prompt nor BIOS is showing the Service Tag entry settings, the replaced mainboard is a used mainboard.
DELL-Marco B
Moderator
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3.8K Posts
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November 13th, 2024 14:23
Hello,
I sent you a private massage to ask you for service tag and private data in order to send you the license.
Thanks
DELL-Erman O
Moderator
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2.8K Posts
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April 24th, 2025 13:53
Hi, if you're having trouble obtaining a license from Dell Digital Locker, please send me a private message with your Service Tag, customer number, company name, contact details, and email address. Once I verify the license and match the information, I'll do my best to help you obtain it
Origin3k
4 Operator
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2.2K Posts
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November 12th, 2024 22:30
If a PowerEdge sytemboard is replaced the new part gets the old and original ServiceTag. Without that step, stuff like iDRAC licenses would not work and you need a new iDRAC lizense which than bind to the STAG.
Regards,
Joerg
ITAC_Wireless_VSN
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November 13th, 2024 13:28
@DELL-Joey C Thanks for the reply, Joey and Joerg! Yes, I think it is an used motherboard.
We have updated the Service TAG with the original #. Could you help to provide the iDRAC license file for us to install please?
Regards
Bernard
Tata Communications Ltd
ITAC_Wireless_VSN
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November 15th, 2024 14:04
@DELL-Marco B Thank you very much for your support! I have received the license and it works now!
mait1
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April 24th, 2025 08:56
@DELL-Marco B Hey, I'm currently in the same boat. Our R630 had a defective IDRAC-Port and so we exchanged the Systemboard 2C2CP which is a refurbished one. As the prior idrac was defective I could not export our IDRAC enterprise license. Now after changing the Service-Tag the new refurbished is only a express-license. How can I get a new license?
thanks :-)
mait1
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April 25th, 2025 06:28
Hello @DELL-Erman O,
thanks for the quick reply :-) I'm unable to send you an direct message. When I click the direct message on your profile overview it redirects me to -> https://www.dell.com/community/en/categories/dell-community
Maybe my rookie-account is not old enough and this feature gets unlocked later?
DELL-Erman O
Moderator
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2.8K Posts
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April 25th, 2025 06:49
Hello @mait1 ,
I just sent you a direct message, please try to reply to it, thanks.
mait1
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April 25th, 2025 07:51
@DELL-Erman O thank you for the support and making my IDRAC enterprise again after the MB replacement!
DELL-Erman O
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April 25th, 2025 08:00
Glad to hear that have a good one. Kindly click 'Mark as Accepted Answer' and give a 'Thumbs up' to the posts you appreciate.