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12459

May 17th, 2022 19:00

SWC0700: iDRAC is not ready. The configuration values cannot be accessed.

i have problem on poweredge R420

Problem symptoms include:

BIOS message, iDRAC is not ready, iDRAC initialization error
SWC0700: iDRAC is not ready. The configuration values cannot be accessed.
Case fan running at high RPM
No light behind front panel LCD screen


anyone can help me ?

 

1.jfif

 

2.jfif

 

 

Moderator

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2.8K Posts

May 18th, 2022 00:00

Hello, Please try below troubleshooting steps. 

to power drain

 

Shut down server.

Remove power cable (all power cables if there are redundant power supplies)

Hold the power button in for 15 seconds.

Reconnect the power cables.

Wait 2 mins(this is to give the iDRAC time to initialize)

Restart the server.

 

Resetting iDRAC https://dell.to/3K4PvWi

 

Checking NVRAM clear https://dell.to/3FTFUBd

 

If you have iDRAC port card please reseat and check again https://dell.to/3Lqc5Jm

 

If you don't have iDRAC port card then to take the server to minimum post configuration

 

The minimum components to allow the PowerEdge R420 to complete POST are:

  • System Board
  • CPU1 with heat sink (minimum for troubleshooting)
  • Single DIMM configuration with DIMM in socket A1
  • Control Panel with cable (to power system on)
  • Expansion Riser
  • PSU (and for redundant PSU also the PDB/PIB)

 

 

If the above troubleshooting steps don't help I would suspect a hardware error. It could be iDRAC port card or motherboard. If you need iDRAC port card part number is 2827M 

 

Hope that helps!

1 Rookie

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1 Message

November 22nd, 2024 22:15

None of the suggested repairs had any effect on my T420. Has anyone ever solved this issue?   Motherboard???

1 Rookie

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1 Message

June 21st, 2025 03:04

@DELL-Erman O​  all link is not avalible. Please up againt. Thanks

1 Rookie

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18 Posts

August 9th, 2025 21:47

Olá, estou com esse mesmo problema depois de uma atualização recomenda pela Dell

idrac bricked desactive

Não tem como resolver isso?

Att

Moderator

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5.1K Posts

August 11th, 2025 04:48

Hello, @thepook1

It is always best that you start a new thread with your own issue.
Could you tell us what you have done for troubleshooting? DELL-Young E and 
DELL-Erman O have wrote some things that maybe helpful for you.
You can always send us your service tag as well by DM.
https://www.dell.com/community/en/direct-messaging

We also have a portugese board if you want to use your native language.
https://www.dell.com/community/pt/categories/servidores

-----
Olá, @thepook1

É sempre melhor você abrir um novo tópico com o seu próprio problema.
Você poderia nos contar o que fez para solucionar o problema? DELL-Young E e
DELL-Erman O escreveram algumas coisas que podem ser úteis para você.
Você também pode nos enviar sua etiqueta de serviço por mensagem direta.
https://www.dell.com/community/en/direct-messaging

Também temos um fórum em português, caso você queira usar seu idioma nativo.
https://www.dell.com/community/pt/categories/servidores

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