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February 3rd, 2025 00:40
SH PowerEdge 320
Hello! I bought a SH PowerEdge 320 from OLX and somehow I reset the IDRAC 7 license and now I can’t access the server remotely. I saw other topics and I made a request for ownership transfer. The ID of the request is
651501EE-DF67-48C5-BE90-5D34125BB63A. Also can you please check if this server has a valid IDRAC 7 license to know if I should continue this process of ownership transfer? Thanks a lot in advance!
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DELL-Charles R
Moderator
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4.4K Posts
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April 3rd, 2025 18:42
Hello, Dr.Drey,
I will send you a Direct Message (DM) for the information I need to try to resend you the iDRAC7 License.
You can access DM's in the top right corner of the forum.
DELL-Charles R
Moderator
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4.4K Posts
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February 14th, 2025 13:36
Hello,
Did you get an email that said ownership had changed?
Did you check any spam folder you may have in case it got tagged?
If the ownership didn't go through then you will need to contact Customer Care in your region to see if they need more information. Customer Care: 1 (800) 624-9897 for US/Canada
Ownership Transfer and Dell Product Registration Guides
It describes what to do for third-party, such as eBay, purchases
https://dell.to/3CZnWju
Did you also check in your Digital locker for the license?
How to obtain iDRAC licenses from Dell Digital Locker
https://dell.to/40R6e9W
DELL-Young E
Moderator
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5.1K Posts
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February 3rd, 2025 07:20
Hello thanks for choosing Dell and welcome to our community.
It sounds like you raised an official ticket on this. Could you give it roughly two weeks? As you may be aware, it's the first thing that needs to be done before everything else. We thank you for your patience. https://dell.to/4hDWpmw
Respectfully,
Dr.Drey
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February 3rd, 2025 11:24
Sure, I can wait, but I wanted to know if the server has a valid IDRAC 7 license. Because if hasn't the ownership transfer doesn't help me too much.
Dr.Drey
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February 3rd, 2025 11:25
Also where I will see the result of the ticket? I think I didn't mark the receive the result on email.
DELL-Erman O
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February 3rd, 2025 12:04
Sorry, I'm not aware of a tool you can monitor the ticket. However I can share with you this information "If an ownership transfer is required through the website, the transfer process should take 7-10 business days for a domestic transfer and up to 15 business days for international transfers. This timing may vary due to the amount of information submitted."
Dr.Drey
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February 3rd, 2025 12:05
Ok and where I will be announced with the result of the ownership transfer?
DELL-Erman O
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2.8K Posts
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February 3rd, 2025 12:40
Honestly I have no idea but you can check online warranty details How to Find Warranty Status and Information for Your Dell Product | Dell US or you can consult more information to Consumer Service Contracts | Dell USA
DELL-Rey G
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1K Posts
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February 3rd, 2025 16:24
if you put your service tag into the support site, then click the View Product Specs, if there was an idrac license originally sold with the unit, it will state that in the list.
Rey
#Iwork4Dell
1 Attachment
2025-02-03_10-16-56.jpg
Dr.Drey
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February 4th, 2025 09:02
@DELL-Rey G Thanks a lot. It looks like this:
It means that I have a valid Idrac7 license?
Dr.Drey
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February 5th, 2025 11:39
@DELL-Rey G ok, but quantity is 0 for this item with 0JDWX. Also if my request of ownership transfer is accepted can I request this license?
DELL-Erman O
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February 5th, 2025 12:23
As I know you can download it from Dell Digital Locker.
DELL-Rey G
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February 5th, 2025 19:08
@Dr.Drey I was checking an R620 service tag we have here, it shows quantity one for the license, so I may be wrong about yours having had a license when it shipped. Without the service tag, I cant be sure, my sincere apologies.
Rey
#Iwork4Dell
Dr.Drey
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February 5th, 2025 19:45
@DELL-Rey G The service tag is:
(edited)
DELL-Charles R
Moderator
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February 5th, 2025 19:52
Hello,
The service tag you posted sold with an iDRAC Enterprise license.