Service Tag for used R420 doesn't exist; suspicious or not?

I was shopping for a used rack server online and found an R420 at an attractive price. The seller has listed the Service Tag. I wanted to look up the configuration (or at least what it was when it left the factory) but when I try to look up the service tag, the warranty checker says the service tag doesn't exist.

Is this suspicious at all? Or is it normal for some servers to not be in Dell's system?

Responses(2)

Origin3k

4 Operator

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2.2K Posts

1

November 26th, 2021 09:00

As a Dell Partner....

it can be a demo unit...where the distributor never activate the unit
yes we have seen it more than once that Dell have "forget" to enable the Stag. Server and Switches in our case
Keep in mind that the STAG can be override or be empty. Think about when a technican replace the systemboard

So yes it is possible that you dont find a STAG on the dell public site.

I

imrazor

1 Rookie

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110 Posts

0

November 26th, 2021 10:00

Thanks for the info. Just want to make sure I’m not buying a counterfeit or ‘hot’ server.

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Service Tag for used R420 doesn't exist; suspicious or not?

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