R660 TPM 7.2.4.1 Update Failed

I found the following error message in the Lifecycle log:

Exactly the same problem here using the OME appliance. Updated it this morning to 4.6 but the issue remains. Tried several different R660s too.

Glad to hear I'm not alone. I suspect the issue is with the update itself, not OME. I may try to contact Dell support if I'm able to collect the TSR from iDRAC.

Just got an error on an R450 trying to install this firmware as well.

Hello,

There seems to be a problem with the catalog.

I will report this to the Systems Management team.

For now you can download the TPM update for your server. There should be two of them. If one fails try the other one.

R660

https://www.dell.com/support/product-details/en-us/product/poweredge-r660/drivers

Select Security, it should have two entries.

Download both and apply. One of them should work.

Hello,

Unfortunately, neither of the TPM updates works.

One of the updates ends with an error during execution, and the other immediately reports that it is not applicable for this system.

We have tested this on multiple servers:

• PowerEdge R660

• PowerEdge R650xs

• PowerEdge R450

In all cases, the TPM update could not be applied.

Recommended Troubleshooting Steps:

1. Pre-Update Checks:

• Verify TPM Status:
  • Enter BIOS (F2 at boot) → System Security → Confirm TPM is:
    • Enabled
    • In Ready state (not Locked or Owned)
  • Clear TPM if owned: BIOS → System Security → TPM 2.0 Security → Clear TPM
• Check CSIOR Status:
  • In iDRAC: iDRAC Settings → System Settings → CSIOR → Enable
    (Required for firmware updates)
• Physical Verification:
  • Ensure TPM module is properly seated (requires physical access)

2. Update Procedure Adjustments:

• Use Direct iDRAC Update (Bypass VMware LCM):
  • Download TPM 7.2.4.1 from Dell Support
  • In iDRAC: Maintenance → System Update → Manual Update
    (Upload the .EXE/.BIN file directly)
• Alternative Methods:
  • Update via DSU (Dell System Update):

    dsu --apply --update-file=<TPM_7.2.4.1_file>.exe
    

  • Use Bootable ISO created with Dell Repository Manager

3. If TPM Remains Stubborn:

• Force Clear TPM Ownership:
  1. In OS: Run tpm.msc → Clear TPM
     (Caution: Destroys encryption keys!)
  2. Linux: tpm2_clear -c p
• BIOS Reset:
  • BIOS → System Maintenance → Restore Settings
• iDRAC Hard Reset:
  • iDRAC: Maintenance → iDRAC Reset → Reset iDRAC

4. Known Dell-Specific Workarounds:

• Some users report success by:
  1. Reverting to TPM 7.2.3.1
  2. Updating iDRAC/BIOS to latest
  3. Retrying 7.2.4.1 update
• Check for BIOS dependencies:
  TPM 7.2.4.1 may require BIOS ≥ 2.8.0 (verify in Release Notes)

5. Escalation Path:

• Collect Debug Data:
  • iDRAC: Support → Logs → Export Lifecycle Logs
  • Include /var/log/syslog (Linux) or System Event Log (Windows)
    
    

6. Wait for updates from System Management team

Same for reference systems. Two R760

Update try with OME

Unable to update the Nuvoton TPM 2.0 firmware to version 7.2.4.1 because the operation is not supported or the device is in a locked state or the device is not present in the target system.

All Update lates level (only TPM missing)

TPM Update from 7.2.2.0 to 7.2.4.1 failed.

Post from Dell-Martin S not realy Helpfully...

 Options in Bios not avalible.

Recommended Troubleshooting Steps:

1. Pre-Update Checks:

• • • Verify TPM Status:
      • Enter BIOS (F2 at boot) → System Security → Confirm TPM is:
        • Enabled
        • In Ready state (not Locked or Owned)
      • Clear TPM if owned: BIOS → System Security → TPM 2.0 Security → Clear TPM
    • Check CSIOR Status:
      • In iDRAC: iDRAC Settings → System Settings → CSIOR → Enable
        (Required for firmware updates)

Hello,

Could you provide the TPM part number you have?

Go to the Support Page:

https://www.dell.com/support/home/en-us

Enter the service tag of the server

Go to Product Specifications

Expand the list and search for TPM

It should give you the part number of the TPM installed

Here's my TPM part numbers as listed in product specifications:

9XV5D : MOD,CRD,SCTY,TPM,2.0,15G,V3

Nleva,

This should be the correct TPM firmware for the R660. Please make sure the BIOS is up-to-date prior to updating as well.

Dell Server PowerEdge BIOS Version 2.8.2

BIOS_GPMNW_WN64_2.8.2.EXE

Dell PowerEdge 15G/16G Trusted Platform Module 2.0 Firmware 7.2.4.1

Only for TPM parts 948W4, 151Y6, 0PTVP, T2FR2, and VR2WC. DUP 256M6 is for TPM parts T9CVK & K6K71.

Security_Firmware_2XHC3_WN64_7.2.4.1_A00.EXE | 9.51 MB

Let me know if this helps.

Thanks for confirming the correct file. Even checking for updates directly from the iDRAC attempts to use the wrong file Security_Firmware_256M6_WN64_7.2.4.1_A00_01.EXE instead of Security_Firmware_2XHC3_WN64_7.2.4.1_A00.EXE.   I will plan on manually uploading the correct file during our maintenance window next month. Hopefully the catalog issue that @DELL-Charles R mentioned will be fixed too so it will select the right file automatically in the future.

@DELL-Charles R​ 

Here my partnumber

Hi @Frank Otto,

You can use this for 0PTVP https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=2XHC3&oscode=ws22l&productcode=poweredge-r760xs

Hope that helps!

For sure, I can use it. 

But main problem is here the OME Catalog are not correct.