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November 9th, 2023 15:23
R640 iDRAC9 PM1725a U.2 NVMe SSD firmware update failing
Hi,
I've been struggling for the past few days trying to get a bunch of Dell Enterprise PM1725a 1.6TB U.2 firmware updated from 1.0.4 to 1.2.1. The update appears as a needed update in iDRAC 9, but when the server reboots and goes into the Lifecycle controller to update the firmware it fails after 20 seconds. Log comes up with a strange message that the drive is not present or locked, or the update isn't needed. Any ideas?
Server is R640, 10 bay, NVMe cables from backplane to board, 4 drives per server in bays 6,7,8,9, iDRAC sees all the drives, (although they're reported as 2.5GT/s and PCIe x1 negotiated speeds) which is another question I have as to why that is.
Thanks!
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Lobotomy
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November 10th, 2023 03:34
Exact error text: SUP0517 Unable to update the Dell Express Flash NVMe 1.6TB 2.5 SFF U.2 (PM1725a) firmware to version 1.2.1 because the operation is not supported or the device is in a locked state or the device is not present in the target system.
Lobotomy
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November 11th, 2023 23:05
@DELL-Young E Thanks for the reply. The OS is ESXi 7 U3, but I'll add a SATA SSD and install Windows Server 2016 on it if you think that will help get these drives updated. Is that a good plan?
Lobotomy
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November 14th, 2023 16:44
@DELL-Young E Thank you, trying it this weekend during a maintenance window. Will report back on the results.