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March 5th, 2025 09:09

Idrac issue with dell R720

I recently purchased a Dell R720 with an iDRAC issue and have been attempting to recover it.

So far, I have tried:

  • Updating the BIOS and iDRAC
  • Clearing the NVRAM
  • Resetting the BIOS and iDRAC

At one point, the error message disappeared during boot, but it eventually returned. I was able to use RACADM to lower the fan speed, but any changes I attempt to make in the iDRAC setup menu result in an error when saving:

"Saving changes: An error occurred. One or more settings may not be saved."

Any suggestions?

Here’s what I was able to gather using RACADM:

RAC Information:RAC Date/Time           = Wed Mar  5 03:42:13 2025Firmware Version        = 2.65.65.65Firmware Build          = 15Last Firmware Update    = 02/21/2020 04:19:31Hardware Version        = 0.01MAC Address             = f0:1f:af:dc:8c:f9Common settings:Register DNS RAC Name   = <UNKNOWN>DNS RAC Name            = <UNKNOWN>Current DNS Domain      = <UNKNOWN>Domain Name from DHCP   = <UNKNOWN>IPv4 settings:Enabled                 = <UNKNOWN>Current IP Address      = 0.0.0.0Current IP Gateway      = 0.0.0.0Current IP Netmask      = 0.0.0.0DHCP Enabled            = 0Current DNS Server 1    = <UNKNOWN>Current DNS Server 2    = <UNKNOWN>DNS Servers from DHCP   = <UNKNOWN>IPv6 settings:Enabled                 = <UNKNOWN>Current IP Address 1    = <UNKNOWN>/Current IP Gateway      = <UNKNOWN>Autoconfig              = <UNKNOWN>Link Local IP Address   = <UNKNOWN>/Current IP Address 2    = <UNKNOWN>/Current IP Address 3    = <UNKNOWN>/Current IP Address 4    = <UNKNOWN>/Current IP Address 5    = <UNKNOWN>/Current IP Address 6    = <UNKNOWN>/Current IP Address 7    = <UNKNOWN>/Current IP Address 8    = <UNKNOWN>/Current IP Address 9    = <UNKNOWN>/Current IP Address 10   = <UNKNOWN>/Current IP Address 11   = <UNKNOWN>/Current IP Address 12   = <UNKNOWN>/Current IP Address 13   = <UNKNOWN>/Current IP Address 14   = <UNKNOWN>/Current IP Address 15   = <UNKNOWN>/DNS Servers from DHCPv6 = <UNKNOWN>Current DNS Server 1    = <UNKNOWN>/Current DNS Server 2    = <UNKNOWN>/System Information:System Model            =System Revision         = ISystem BIOS Version     =Service Tag             =Express Svc Code        =Host Name               =OS Name                 =OS Version              =Power Status            = ONFresh Air Capable       = YesWatchdog Information:Recovery Action         = NonePresent countdown value = 15 secondsInitial countdown value = 15 secondsSystem Thermal Information:EstimatedSystemAirflow  =  NAEstimatedExhaustTemperature =  36 Degrees CentigradeEmbedded NIC MAC Addresses:



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9.4K Posts

March 7th, 2025 19:47

TeeGOD,

I believe the error you are seeing is normally due to the password level, as seen here. I would suggest going through that document and see if that resolves the issue.  Let me know what you see and if this helps.

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