Dell R740 idrac license import failure LIC016

Hello fortgroup,

Can you verify the Service tag you see in the iDRAC is the same as on the Luggage tag (pull out tag from front of system)?

I checked, the service tag that we entered on the new board matches the tag in the case

if you do not have a copy of the license then you need to get help from OEM, else you can also try for the free trail license

Despite the fact that the network has instructions for transferring the key from the old system and importing to the new motherboard (with cloning service tag) it doesn't work. Dear Joey C helped generate a new key on Digital Dell Locked! Thank him very much!

Hello, I exported iDRAC9 Express license from my R440, and now i cannot import it back, it give me that error, is this normal? I have .xml of my license with correct Service tag exported, but cannot import it back. I'm sure i done that before on R430 (idrac8) without any problem. Sadly I dont have any contracts with dell, R440 i own is bought second hand.

@DELL-Charles R​ 

Dear Charles, I'm having the same issue and i have done the ownership transfer But not sure why i can't pm you or Joey. Can you please help

Hi,

Please tell me your exact request.

@Dell-Martin S​ 

Dear Martin, I accidentally deleted the iDRAC enterprise license on my R640 thinking that i could transfer over the license from the old faulty unit. And now i hope to obtain back the iDRAC licenses.

Hi,

I can help you to generate the license and send the license to the owner's email. Can I know if you have already done the ownership transfer?

Meanwhile, I read that you have an issue send PM to me. I am trying to find out if there is any PM issue. Can you click on my profile and there is an option to send Private Message. If you click it, does it bring you out of the page and back to the main forum category? 

What if you click on this link: https://dell.to/3UZKsic

@DELL-Joey C​ 

Dear Joey, I have done the ownership transfer. 

As for the PM issues, both the link on your profile and the link you share brings me to the community main page.

Hi,

Thanks for letting me about the issue. I've sent you a PM, you can send me the service tag information. I need your email and company name, registered for this server. 

@DELL-Joey C​ 

Could you please provide your email address or Charles’s email address so I can share all the necessary details as mentioned?

I am experiencing the same issue and would greatly appreciate your assistance.

Hello, if you are dealing with a second hand system, as you may be well aware, ownership transfer must be completed before everything else. We can not move forward unless this is finalized.

https://dell.to/3BwJpzw

Now if you want another new license file to be sent to your email address, you can raise an official ticket through this link with your system's service tag.  https://dell.to/3D2N1Kj

Respectfully,

@DELL-Young E​ 

It's not secondhand system,

I wanted to let you know that we created a backup of the old license file/exported it before replacing the motherboard. After installing the new motherboard, we used the same license file. Based on this process, it should function without any issues, 

But still getting the same error "LIC016: The feature dependencies of the license are not met.

Import the license(s) that meet the license features dependencies."

What do we need to do to fix this error?