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141
April 25th, 2023 16:00
Dell R650 server order cancelled twice now with no reason given. No one wants to assist.
I have gone through more hoops than a Circus animal. Weeks to get quote. Ordered. Then cancelled just before delivery date. No explanation given. So get requote. Order again. Weeks go by and just before its supposed to arrive, its cancelled again. No explanation. Best part is Dell already shipped the raid card to me, and its here. No server though. How to I reach someone higher up that may be able to get me some answers and even better, my server I needed months ago.
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DELL-Joey C
Moderator
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3.9K Posts
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April 25th, 2023 22:00
Hi @thephoneguy99,
Apologies that you encountered an issue with the order. Usually I would recommend contacting the customer care for such issues. I know you came to the community for help, but the social support here do not have access to the sales database to provide you a proper escalation path. I have created a case and submitted to the customer care to have a look.