1 Rookie
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7 Posts
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4335
May 14th, 2021 01:00
Dell PowerEdge R640 - Kernel Power - EventID: 41
Hi all,
In the last few weeks I have had several crashes on my R640 poweredge server.
The error that appears in windows events is 41 Kernel-Powel (0x8000400000000002).
BSOD does not appear, goes black and boots again.
There are days when nothing happens and there are days when it goes down 3 or 4 times.
The server has windows 2019 installed.
Can anyone help in this matter?
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID 41
Version 6
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2021-05-14T08:15:35.732628300Z
EventRecordID 527567
Correlation
- Execution
- ProcessID] 4
[ ThreadID] 8
Channel System
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
Thanks
DELL-Chris H
Moderator
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9.5K Posts
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May 14th, 2021 06:00
Bstmpires,
We normally don't support OS issues, but in my opinion, and from reading on the error, I would suggest updating the server on firmware and drivers. You can do a lot of them using the platform specific bootable ISO found here. I would also verify that the chipset, bios, and nic.
Let me know how it goes.
bstmpires
1 Rookie
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7 Posts
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May 15th, 2021 00:00
Hi Chris,
I update the server today with "Platform Specific Bootable ISO, PER640, 21.04.00".
Now we have to wait and see if the crashes don't happen again.
Thank you for your help.
Bstmpires
bstmpires
1 Rookie
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7 Posts
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May 20th, 2021 01:00
Hi Chris,
After 5 days after updating the server, we haven't had a crash yet. I believe the hardware firmware update has indeed solved the problem.
Thank you for your help.
bstmpires
wasimsadath
1 Message
0
May 15th, 2023 17:00
@bstmpires @DELL-Chris H I have the same issue with Dell PowerEdge R630... I have installed Windows Server 2022. did you update your FW using the Dell repository manager? Can you guys please guide me on this?
DELL-Young E
Moderator
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5.1K Posts
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May 15th, 2023 20:00
Hello as Christ suggested earlier, have you tried downloading the latest from the official website?
https://dell.to/3M6cSl9