Dell MX7000 CMC 2 failed when intial config

Hello,

can you give me more details?

Did you tried to remove CMC and reseat again? Is this issue present from first installation? Any details about the error?

Thanks

@DELL-Marco B​ Hello,

Yes I got MM2/CMC2 status failed on OME Dell MX7000 management when I first installed it. I haven't tried to reseat MM2/CMC2. this is the error we got on Display UID

It could be an hardware issue. Please try to reseat CMC, if problem is the same, contact our technical support

@DELL-Marco B​ Hello,

Do we just try to unplug the CMC directly without any specific steps?

Hi,

The Management Module is hot plug: https://www.dell.com/support/manuals/en-us/poweredge-mx7000/pemx7000_ism_pub/hot-plug-and-non-hot-plug-devices?guid=guid-08ef171d-b107-4d62-bd67-28f3d2686cd0&lang=en-us

You can also try using OME-M to reset MM: https://www.dell.com/support/kbdoc/en-us/000200779/mx7000-how-to-reset-a-management-module

@DELL-Joey C​ Hello,

Does reseat mean unplug CMC or reset CMC from OME-M?

We know that reset is not recommended when one of the CMCs is alert/failed.

please correct me

Hello,

try first to reset OME-M to reset MM as suggested by Joey

@DELL-Marco B​ Hello,

thanks for the answer,

we have done it but the issue is still the same

maybe we need to replace the failed unit

Hi,

Most likely yes. But do you have the full error message or any OME-M error messages?