4 Posts
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573
March 7th, 2023 07:00
Ax-750 physical disks missing
Hello,
I have a problem with my AX-750 servers.The servers were installed for testing with Windows 2019 core.Now the tests are done and I have reinstalled the Windows today and it only shows me the 4 x NvMe hard drives on the Boss controller.But the 16x SSD's on the HBA controller are missing.In Idrac as well as in Bios the SSD's are shown but in Windows they are completely missing.In Powershell get-physicaldisk they don't show up either.Does anyone have an idea why the hard drives don't show up?
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DELL-Charles R
Moderator
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4.4K Posts
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March 8th, 2023 07:00
Hello Norrik120,
Did you use the LifeCycle Controller > OS Deployment to install the OS?
May give that a try. It will supply drivers depending on the OS you select to install.
The AX-750 driver page only shows one driver, a video driver.
https://dell.to/3Yyb2hl
Please let me know how OS Deploy works for you.
Are you able to contact Support directly in your region to have an engineer work with you on this?
DELL-Charles R
Moderator
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4.4K Posts
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March 7th, 2023 13:00
Hello Norrik120,
Was it working with the test Windows 2019?
What OS and version are you using now?
What HBA do you have and the firmware and driver version it is on?
You may review deployment and enabling roles and features:
Manual operating system deployment
https://dell.to/3STzt7J
Install roles and features
https://dell.to/3IYSjWe
If information does not meet your situation you can find the guide that meets your needs here:
https://dell.to/3IYSktg
Norrik120
4 Posts
0
March 8th, 2023 01:00
Hello Charles,
the Windoes 2019 test works good without problem.Now I´m also on Windows 2019 core.
I have two Controller one BOSS-S2 Version 2.5.13.4008 with a NvMe Raid -> works good.
The other controller is a HBA 355i Fnt Version 22.15.05.00 -> 24 SSD drives missing
DELL-Marco B
Moderator
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3.8K Posts
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March 8th, 2023 01:00
Hello,
it could be an issue related to drivers.
Can you check if HBA355i has the last version?
From our site last version is
Windows Server 2019 Driver 2.61.41.00 for HBA10-11 Controllers | Driver Details | Dell Belize
Thanks
Norrik120
4 Posts
0
March 8th, 2023 06:00
Hello,
are you sure with the driver version ?When I look at the driver download page for the ax-750 the driver does not show up?
Praveen.Singh
3 Apprentice
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482 Posts
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March 11th, 2023 01:00
check the drive its fine or not else a replacement with a spare drive will clear the picture.
Norrik120
4 Posts
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March 12th, 2023 01:00
yes you are right I need to install the OS via LifeCycle Controller.