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October 8th, 2022 16:00
Exam retake and Reschedule
Hi there,
My dell exam canceled last Sunday 2nd October because my account profile last name doesn’t shown on my ID and its my family name and it’s on my father ID and all family members, I tried to contact with Pearson VUE several times but I cannot find an answer or a solution.
Is there’s any tips for retake my exam without repaying it again ?
Thanks
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ecbrennan7
1 Rookie
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31 Posts
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October 10th, 2022 06:00
Hello - The name in your Pearson VUE account needs to match the name reflected in the ID you present when you take the exam. Pearson VUE customer support should be able to assist. You can reach out to them at https://home.pearsonvue.com/dell/contact.
Also, please feel free to submit a support case to the Proven team and we will more than happy to assist.
#IWork4Dell
Thanks,
Erin