certificat

HI,

When I want to login to certmetrics.com to get my certificate, I get the following text as below. can you please help me further

Thanks.

“If you are receiving this message it is possible that you have duplicate accounts with the same email address in CertTracker. Please allow 48 hours for this concern to be automatically resolved and try to log in again. This can happen, most commonly, when records in the system need to be merged. If this is not resolved after 48 hours, please submit a Proven Professional Support request, at: http://emc.force.com/EducationSupport. For the fastest response use the dropdown and choose the case type Dell EMC Proven Professional Support”