How do I submit EMC ProSphere log files to Customer Support?

Hi,

ProSphere supports logging of events by services associated with its components. All components along with their logging services are available in the Manage Logs dialog box accessed from the Administration > System > Manage Logs option.

A single service may have multiple log files that are maintained in text files with a .log extension. When you download them, ProSphere creates a single compressed .zip file for all the log files of the selected service.

The following tasks can be done in the Manage Logs dialog box:

• View the service logs
• Edit log levels
• Download logs

The downloaded logs will be saved to the location specified on the host of the UI and if required can be passed to EMC Customer Support when their intervention is required by opening a service request on powerlink and attach the log files

Regards

Conor