Need repair parts for 2300MP projector

Question

I've got a 2300MP projector with no power (no power LED, nothing) Although there are no burned up coils or swolen caps, the main heatsink of the switching power supply shows signs of overheating and I an 95% sure it is the power supply. After spending hours on the phone will Dell and various Indian nationals (don't want to get into it) I finally got the number of the company that handles out of warentee servive and they told me that they buy all their internal parts from Dell and gave me a number they told me was for the parts department but it is a more general number. I've been unable to explain to the operator and the various people I get connected to that I am trying to order an internal part not a "consumer" part.

Does anyone know the number I need to call to order a power supply board?

Mike

DELL-Jesse L · Answer

mestora,

Thank you for using the Dell Community Forum.

You will need to contact Decision One for out of warranty repairs on projectors. Below is the contact information.

Decision One's phone number at 800-786-6786, extension 222, for troubleshooting and repairs.

rogmartx · Answer

The number for Dell out of warantee projector service is 800-941-4478. The cost, including shipping DHL, is $234.85 plus parts. Give them a call and they will give you an idea of what the range of parts cost might be for your projector. No guarentee of total cost, of course, until they look at the projector. The phone answers, 'Welcome to Dell out of warantee support.' They send you a box with packing via DHL to return the projector and use a similar box to return it to you once it is repaired. 3 week turn around average. I think they are in Grove City, IL. Sounds pretty reasonable and reliable. Worth a try I think if the repairs would cost less than a replacement and the price is dropping. I found a replacement Infocus 2500 lumins projector for $500 (has to be a school or church).

Projectors

Need repair parts for 2300MP projector

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