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November 1st, 2007 18:00

3200Mp Projector lamp lights when unit is right side up.

 I have a few year old 3200mp projector.

What happens is very weird. I searched the forms looking but they did not show anything.

When the projector is right side up sitting on a table I Turn on the projector. It goes through the normal warm up. screen is bright after it settles down. clear and good picture. after approx 2-3 minutes suddenly the LAMP light glows yellow and projector goes into standby mode. and lamp turns off.

Now the interesting part.

If the projector is upside down. Like hanging from the ceiling. even laying upside down on the desk( Been having to use it this way) it works fine. no issues at all. dosnt shut down or anything.

The bulb is not an issue from what I can see.

It almost appears that a temp control is shutting it down or a Right side up??  .

Support do you have any answers.

Most issues with this unit that dell had I see they were replaced.

David"

Community Manager

 • 

56.9K Posts

November 2nd, 2007 01:00

David-connectrus,

Checking on this.

December 2nd, 2007 16:00

Hi Chris.M.
 
I have been waiting for a response from you for 1 month since you said you would check into this issue.
 
Please advise.
 
David
 

Community Manager

 • 

56.9K Posts

December 2nd, 2007 21:00

David-connectrus,

I have not heard back from them. Get it replaced. If you have a service tag number associated with your projector, you may use Chat or Email support to setup the projector exchange. If you only have an Order number associated with the projector, you must call in, 1-800-624-9896. They will need the following information -
Name, address, phone, email address
Order number
Issue
Troubleshooting done

December 3rd, 2007 09:00

Hi Chris.
Since I am located up in Canada the registration link that you sent me is for the usa only.
I subsituted the state for AA. Input Province along with the city.
 
Unless I need to register under the canadian area.
 
David
 

Community Manager

 • 

56.9K Posts

December 3rd, 2007 13:00

David-connectrus,

Canada Technical Support

Canada Customer Service
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