2300

Question

Dell,

We bought a 2300 last year and have used it very lightly, probably less than 50 hours. We are now on the second bulb, at $300 a pop. This second one didn't even last through one use. Needless to say, we aren't getting any use out of our projector.

We are a non-profit organization and have been a good Dell customer for many years. We are feeling like this is a defective product and wonder what to do. Of course, it is out of warranty.

Bill Newton

Billn722 · Answer

Dell, Bought a bulb from you for $400 or so, and it burnt out immediately. Now you are replacing it under warranty. How many times will you replace it before you admit there is a problem? Bill

jcabotl · Answer

Dell,   I purchased a 2300mp in January of 2005 and only use it about 1 hour per month in our office.  Other than that, it is stored in its carrying case.  We have less than 20 hours on this projector and already, it won't work.   I ran through your on-line troubleshooting to no avail.  I contacted your technical support group who could not provide any assistance other than numbers for parts replacement and out of warranty servicing options.  I was then transferred to your overseas customer support who provided no additional assistance.   How can a system that is supposed to have a 2000 hour bulb have such problems?  I've checked the bulb and it doesn't appear damaged.  The system has been handled extremely carefully and yet, I now have only a couple of options ... purchase a new bulb for $370 and hope that it solves the problem or pay unknown costs to have it 'checked' and repaired.   This product seems to have some inherent flaws that Dell obviously is aware of.  As a small business owner, I can't utilize equipment that won't have some staying power.  Please advise as to how this can be remedied.  If there are no remedy options, I'll be sure to switch our product loyalty as well.   Jon

Billn722 · Answer

Jon,

Great post. Hope they reply. Dell seems to be ignoring us so we're talking to ourselves out here. There seem to be many of us in the same boat with these defective 2300s. You can try what I did, which was replace the bulb so now I have one under warranty, but it went out instantly. So now, I have to persue other options with Dell including those you mention like out of warranty support. But that really irks me because we have been loyal dell customers and this is clearly a defective product. In my opinion they should replace it. So, I'll keep you, and others on this thread posted on what happens next. there are many others in this situation.

Bill

upcmedia · Answer

we are also a non-profit group and bought the 2300mp, hoping for a good deal. I am on my 2nd replacement projector today, for the same problem. I finally talked them into upgrading the replacement to the 2400mp, hoping they designed out the flaw and we are seriously considering buying the extended warranty since we've had so much of a headache. Our bulb seemingly went out also, but if we actually disconnected the power cord, then repowered up it worked. this happened several times. I was about to buy a bulb, but we got it back on and I also read a post where one guy (with an out of warranty 2300mp) said he disassembled and 'vacuumed, not blow out' the model and then it worked fine and he just has to do that every so often

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