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June 22nd, 2025 16:11

Office Home and Student 2021 Not Activated After Motherboard Replacement (Dell G15)

Hi Dell Community,

I recently purchased a Dell G15 laptop from Flipkart. Here are the details:

  • Ship Date: April 16

Soon after purchasing, I faced an issue with the built-in microphone. I raised a support request with Dell, and a Dell technical engineer visited and initially formatted the laptop, assuming it might be an OS-related issue. However, after further troubleshooting, it was diagnosed as a motherboard issue, and the motherboard was replaced.

After the motherboard replacement, the microphone issue was resolved. However, I noticed that Microsoft Office Home and Student 2021, which came bundled with the laptop, is no longer activated.

Could someone please guide me on how to reactivate Office 2021 on my laptop after the motherboard replacement?

<All of your private data has been removed from public view. DELL-Admin>

Any help would be appreciated.

Thanks in advance,

Rasheed

3 Apprentice

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649 Posts

June 24th, 2025 10:15

Hi

Try Belarc Advisor to print out all the available licence information.

Then customer care forum I suggest.

3 Apprentice

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1.6K Posts

June 24th, 2025 12:08

Hi srasheed2k25:

You might also find some helpful information in my 02-May-2025 post in Madhan S's Microsoft office deactivated after the service.

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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5965 * Firefox v139.0.4 * Microsoft Defender v4.18.25050.5-1.1.25050.6 * Malwarebytes Premium v5.3.2.195-134.1.5283 * My Dell v2.2.6.0 * Microsoft Office Home and Business 2019 C2R Version 2505 / Build 18827.20150

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