Unsolved
1 Rookie
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1 Message
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18
August 19th, 2025 21:36
My Dell
When I click on 'My Dell', it does not display the Website.
And it will not download, "Dell support.exe" putin.
(Private Email Removed for TOS Violation)
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Unsolved
1 Rookie
•
1 Message
0
18
August 19th, 2025 21:36
When I click on 'My Dell', it does not display the Website.
And it will not download, "Dell support.exe" putin.
(Private Email Removed for TOS Violation)
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lmacri
3 Apprentice
•
1.6K Posts
0
August 20th, 2025 10:08
Hi OMPL4:
Has your Dell service warranty expired yet? What is your Dell computer model and Windows operating system [if Win 10 or Win 11 open a Run dialog box (Windows key + R) and enter winver to find the version and OS build]? What version of My Dell is shown at Settings | Apps, and what error code or warning do you see when you try to launch My Dell?
In the mean time, please read Sianeli's 14-Aug-2025 My Dell – Missing features and repeated consent prompt. There is a link in Sianeli's topic to the Dell support article Transition to the New Dell Optimizer that describes how MyDell v3.3.x and many other Dell utilities are gradually being replaced by Dell Optimizer v6.x.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.6216 * Firefox v142.0.0 * Microsoft Defender v4.18.25070.5-1.1.25070.4 * Malwarebytes Premium v5.3.6.205-138.0.5346 * Macrium Reflect Free v8.0.7783 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0