Unsolved
1 Rookie
•
5 Posts
0
145
January 5th, 2023 09:00
"My Dell" App update stuck in a loop
The other day an update became available in My Dell, but after each attempt to install, a window pops up again and again, telling me to install this update. Tried the methods suggested earlier on the forum, but nothing helps. What are your suggestions for solving this problem?
No Events found!
xpsuser2022
4 Posts
0
January 10th, 2023 04:00
I have the same problem on my XPS 9305. I already reinstalled Fusion Service and My Dell mutiple times and restarted my machine. To me it seems like the Fusion Service or its installer itself is faulty. The now installed version is 2.1.31.00, the previous version was 2.0.58.00. However, the Dell support site still indicates that 2.0.58.00 is the latest version.
The problem: Even if you uninstall My Dell and the upgraded Fusion Service (v.2.1.31), install the older Fusion Service and reinstall My Dell, My Dell will prompt you to upgrade the Fusion Service or will unavoidably close the app. Hence, unless Dell fixes the Fusion Service executable, we're robbed of the functionalities provided by My Dell.
It's now up to Dell to fix it.